Open Jobs Training Manager

SEPHORA is the worlds leading omni-channel prestige beauty retail brand and a division of LVMH Moët Hennessy Louis Vuitton. Here in Asia our teams run omni-channel businesses in 10 markets across the region. We have 6 1 stores in Hong Kong locating at IFC Mall Windsor House K11 Art Mall & K11 Musea APM New Town Plaza and a pop-up store at Metroplaza.

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

We are seeking a dynamic and passionate Training Manager to join our Hong Kong Human Resources team. Reporting to Senior Human Resources Manager the mission for the Training Manger role is to lead and plan the training activities in Sephora Hong Kong. This is your opportunity to bring your passion share your knowledge and make your mark at a leading global beauty retailer.

You will shine here if you enjoy

• Set training goals & objectives for the market in accordance to Regional Training guidelines and markets business goals & training needs
• Strategize plan develop and deliver training for Sephora product and skills training for retail team (Skincare Makeup Fragrance Sephora Experience) with close collaborations with Merchandising Marketing and Retail teams.
• Establish & maintain regular communication with regional team in order to be updated on new trainings concepts & campaign
• Plan manage and maintain training calendar & records for auditing purposes
• Drive business performance through elevating Retail team service selling & beautys excellence
• Perform training reports analysis & the action plans
• Coordination of training classes with participating brands & constantly reviews training evaluations for positive training impact
• Adapt and modify training materials implemented by headquarters
• Develop tutorial and coaching tools for effective learning in store environment
• Organize and facilitate induction program for all new joiners
• Identify learning opportunities of retail team provide beauty advisors progress and feedback to Store Managers and collaborate on development plans to build team effectiveness
• Conduct follow-up & provide in-store coaching to store management team
• Monitor and implement E-learning progress
• Foster Sephora culture though developing employees competencies and engagement.
• Coordinate/facilitate other training as required with other department in office on training / Learning & Development related activities and perform others duties assigned (eg. events workshops & team building programs)

We would love to hear from you if

• You have a Bachelor Degree in Human Resources/Business or related discipline
• You have Minimum 6 years experience in similar capacity in beauty industry with retail operations and floor management experience would be a plus
• You embed diversity and inclusion and passionate in developing people
• You are positive energetic fun & possess strong passion in beauty
• You are experienced in beauty retail industry with relevant beauty certification would be an advantage
• You have strong command of spoken and written Chinese & English
• You have good facilitation and presentation skills
• You are hands-on and enjoy working in fast paced environment
• You possess good organization skills/experience in project management
• You are competent with Microsoft office skills familiarity with digital communication platforms content creation tools and/or AI applications would be an advantage

While at Sephora youll enjoy

• Community in which authenticity is embraced and the strength of our differences fuels our collective spirit
• Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead
• Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference

Join us and belong to something beautiful!

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment hiring training advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.