Insurance Service Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Truthfulness Fairness Value Loyalty
At Western Financial Group we take pride in being one of Canadas largest insurance brokers. Our strength lies in our incredible team of over 2200 dedicated professionals spread across 180 locations nationwide. Together we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canadas Best Employers.
Discover a workplace where your well-being is a priority and your contributions make a real difference. With competitive benefits a strong community focus and a commitment to work-life balance Western is not just a place to work its a place to thrive!
Join our team and experience the Western difference where caring for our customers communities and team members is our passion!
Personal Lines Insurance Service Manager
The Personal Lines Service Manager is responsible for leading a team of remote Insurance Advisors to manage a large Personal Lines book of business generated by the business with a key focus on retention customer satisfaction and process efficiency.
Here is what a typical day looks like
- Oversee day-to-day operations of the team ensuring employees are informed and properly trained to achieve success on organizational targets and goals
- Leading the change management process to shape organizational understanding of proposed changes and establish support from key stakeholders
- Evaluating processes methods and practices and identifying areas of continuous improvement making periodic changes to increase the efficiency accuracy and effectiveness of the Service Team and improving the service provided to the business
- Supporting Team Leads in recruitment interviewing onboarding and training processes to ensure a high employee and leadership success rate
- Manage organize and direct the Service Teams operational KPIs in terms of retention growth and service performance
The value you bring
- 5 years experience in an insurance brokerage environment
- 2 years experience leading a team with a track record of exceeding business goals
- General Level 3 License Required or ability to acquire within 3 months
- Experience using AI or automation to streamline workflows an asset
- Call centre experience an asset
- Capacity to lead and manage change initiatives
- Experience in recruitment staff development and performance management
Hours: 37.5 hours/week
Location: Remote in Canada
Requisition: 82279
Compensation Range: $95000 - $120000
At Western we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible equitable and supportive ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer we welcome applicants from all backgrounds and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.
If you need assistance or have questions about requesting reasonable accommodation please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at or reviewing Careers Page on our website.
We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks vacation 14 wellness days company matching investment and savings programs and 100% employer-paid group benefits.
For over 20 years community support has been integral to our culture through the Western Financial Group Communities Foundation.
Required Experience:
Manager
Key Skills
- Assistant Manager Experience
- Management Experience
- Accounting
- Account Management
- Detailing
- Underwriting
- Insurance Sales
- Customer relationship management
- Epic
- Leadership Experience
- Management Consulting
- Statutory Accounting Principles
