Technical Support Engineer (mfd)

• Resolve customer technical incidents during installation implementation and/or maintenance of NI products and platforms.
• Escalate complex issues to the appropriate internal teams while maintaining ownership of customer interaction.
• Report design reliability or maintenance issues to R&D.
• Identify new sales opportunities through support interactions and share insights with the sales team.
• Support internal stakeholders with technical questions.
• Educate customers through training and technical engagements.
• Guide customers through product startup troubleshooting and solution maintenance.
• Document and share knowledge to enable customer self-service (using Knowledge-Centered Service methodology).

You build the customer relationships. You make new connections and build relationships in other areas and teams. You understand what you do well and what areas still need development and mentor(s).

• Bachelors degree in Engineering or Computer Science (preferred: Electrical Engineering Computer Engineering or Computer Science).
• Professional-level English (B2 minimum).
• Proficiency in one or more programming languages (LabVIEW experience preferred).
• Ability to travel up to 10% of the time.

• Strong communication skillsable to explain technical concepts clearly to different audiences. Additional languages (French Italian or German) are a plus.
• Problem-solving mindsetable to integrate information find root causes and propose innovative solutions.
• Technical backgroundfamiliarity with electronic circuit design concepts and basic electronic instrumentation.
• Adaptablecomfortable in a dynamic environment with varied daily challenges.
• Team playereffective collaborator with peers and cross-functional teams.
• Customer-facing experienceprevious experience in support or service roles is an advantage.

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.