IT Site Engineer

Needham, MA - USA

Monthly Salary: $ 77700 - 108800

Posted on: 05-11-2025

Vacancies: 1 Vacancy

Job Summary

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

Duties and Responsibilities

Provide technical support for users on Windows PCs macOS systems and iOS/Android mobile devices.

Troubleshoot hardware and software issues including in-house business applications.

Deploy configure and maintain desktops laptops printers and other peripherals.

Image and prepare Mac and PC systems for end users.

Install and configure new hardware and software including Office 365 Adobe Creative Cloud Cisco VPN and other supported tools.

Support AV setup and troubleshooting for meetings and presentations.

Maintain and update accurate inventory of IT hardware and components.

Coordinate service requests and manage repair or replacement of defective equipment.

Recommend cabling and infrastructure improvements for workstation installations.

Manage and support remote tools such as TeamViewer and JSM.

Handle setup and configuration of RingCentral devices and services.

Provision employee badges and manage physical access rights.

Skills and Attributes

Solid understanding of desktop support and LAN/WAN technologies.

Hands-on experience with Windows 11 macOS Office 365 administration Azure and Active Directory.

Proficient with Microsoft Outlook Teams Excel and PowerPoint.

Strong problem-solving and troubleshooting skills.

Highly organized and detail-oriented.

Self-starter with the ability to manage tasks independently and prioritize effectively.

Quick to adapt to new tools software and hardware platforms.

Professional interpersonal skills with the ability to support users at all organizational levels.

Team-oriented with a strong sense of ownership and accountability.

Comfortable working in a fast-paced dynamic environment.

Education and Experience

Bachelors degree preferred.

Minimum of 5 years of relevant IT support experience.

Proficient in both PC and Mac environments.

Experience with Intune Autopilot and Jamf is a plus.

Occasional travel to other sites in the US may be required

Note:This is a full-time onsiterole.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position subject to applicable eligibility requirements: medical insurance dental insurance vision insurance flexible spending accounts health savings accounts (HSA) with company contribution 401(k) retirement plan with matching employee stock purchase program life insurance AD&D short-term disability insurance long-term disability insurance generous paid time off company holidays parental leave identity theft protection pet insurance pre-paid legal insurance back-up child and eldercare days product discounts referral bonus program and more.

This posting will close within 90 days from the original posting date.

Pay Range

$77700 - $108800 USD

Our Culture

At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.

What We Offer

We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.

At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions please refer to this Candidate Privacy Notice.
For candidates based in China please refer to this Candidate Privacy Notice.
For candidates based in Vietnam please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at

About UsSharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one ...