Employment Type:

Shift:

Description:

QUALIFICATIONS

Education:

Required:

• Level of knowledge equivalent to that ordinarily acquired through completion of high school.

Preferred:

• Associate degree with medical certification.
• Medical terminology class or knowledge of medical terminology anatomy and physiology.

Related Experience:

• Preferred: 2 years experience with insurance authorization / benefit verification in a healthcare office.
• American Heart Association BLS or equivalent

Other Qualifications:

• Competency of Microsoft suite of office products (Word Excel Outlook Power Point Teams)
• Excellent typing skills and well-developed communication skills both verbally and in writing
• Ability to communicate effectively with individuals and groups representing diverse perspectives
• Ability to work in a team environment
• Excellent customer service skills necessary to interact with patients peers and providers to maintain and promote positive relationships
• Ability to multi-task
• Ability to work independently in a fast-paced environment
• Ability to problem solve effectively based on established policies and procedures

WORKING CONDITIONS

Sitting for extended periods of time. Extensive computer work. Frequent standing walking. Occasional bending stooping twisting. Ability to hear speech speak use near-far vision and fine motor skills. Ability to perform continuously detailed tasks with frequent interruptions and work prioritization.

AGES OF PATIENTS SERVED

• Newborns
• Pediatrics
• Adolescents
• Adults
• Geriatrics

ESSENTIAL FUNCTIONS

• Scheduling schedule new evaluations return visits reschedule and cancel visits in current scheduling system.
• Registration register patients in current registration system including verifying patient demographics and insurance information.
• Insurance obtain document and track patient insurance authorization and benefits.
• Phones answer multi-line phone route calls to appropriate colleague or take accurate messages to relay to colleague handle voice messages and return phone calls.
• Faxing send correspondence to insurance companies physician offices handle incoming department faxes routing to appropriate colleague.
• Scanning patient paperwork physician orders insurance authorizations and signed plans of care into current documentation system.
• Copying patient paperwork for patient packets patient records for medical requests and other things as needed.
• Copays collecting patient copays and recording in current payment processing system. Creating processing and making copay deposits utilizing appropriate reports from current payment processing system.
• Medical Record process medical record requests and manage medical records in accordance with HIPPA standards.
• Create update and interpret routine reports and correspondence as well as working documents such as safety rules operating and maintenance instructions procedure manuals and standard work documents.
• Perform all other duties as required.
• Follow all hospital policies and procedures relevant to the performance and participation in their role.
• Attend and participate in departmental and organization meetings.

ORGANIZATIONAL EXPECTATIONS

• Flexibility Demonstrates exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and cultural differences while managing competing priorities. Provides coverage to other areas as assigned.
• Accountability Willingly accepts personal responsibility for decisions actions attitudes and behaviors which contribute to the overall effectiveness of the organization. Communicates effectively follows through on assignments uses resources efficiently participates in learning opportunities and treats others with respect and dignity.
• Excellence Serves as a role model and performs job responsibilities to the highest standards in every situation. Delivers Something More that ensures a more complete and personally satisfying experience for every patient.
• Focus Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan. All actions are rooted in providing excellent customer service.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.