Contract Administrator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role:
A Contract Administrator works closely with the Contracts Manager to ensure that the Maintenance contracts are administered in a good and orderly fashion ensuring that Ascom are able to deliver our obligations towards our customers.
Key Accountabilities:
- Assure that Maintenance contracts are kept current
- Support with the Invoice of service contracts
- Contract information is available where needed.
- Administrate Maintenance contracts according to Standard Operating Procedures (SOP)
- Ensure new contracts and renewals are processed and cancellations are registered
- Update installed base for Maintenance contract customers according to SOP
- Ensure that the Customer Support organisation is aware of our obligations
- Planning of planned maintenance towards despatch function
- Assist in planning the correct capacity
- Support Sales with quotes for new Maintenance contracts or extension to existing ones
- Handle and /or Escalate customer issues with contracts and invoices
Reports to: Customer Care Manager
Required Skills and Knowledge:
- Documented knowledge of relevant ERP systems
- Good communication skills in writing both English
Required Experience and Education
- Strong administrative skills with a minimum 3 years work experience in similar positions
- Experienced Microsoft Office tools
- Strong attention to detail
Key Skills
- IVR
- SOAP
- Avaya
- Solaris
- Cost Accounting Standards
- Database Design
- Hibernate
- ITIL
- Weblogic
- Express.js
- Contracts
- ASP
About Company
We are a subsidiary of ASEC Company For Mining, a prominent leader in the Egyptian market in the domain of geology and mining for over 25 years. ACCM started its production operations in 2009, with a vision of progressive successes in the field of industrial minerals where we are prom ... View more
