PF Executive

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Employee Support & Communication:
- Managing/Addressing Employee Queries: Serve as the primary point of contact for employees handling a wide range of queries concerns and escalations related to HR operations payroll and statutory compliance (e.g. PF ESI).
- Respond professionally and promptly to all employee issues via email and call ensuring a high level of customer satisfaction.
Compliance Portal Management:
- Utilize basic knowledge of the EPFO portal (Employee Provident Fund Organization) to assist employees with PF-related inquiries documentation and basic portal operations.
- Stay updated on fundamental changes and requirements of key statutory portals.
Documentation & Reporting (MIS):
- Ensure maintaining of issue-based MIS (Management Information System) accurately tracking all employee queries their resolution status and the time taken for closure.
- Generate reports from the MIS to identify recurring issues trends and areas for process improvement.
General Administration:
- Maintain organized records of employee interactions and resolutions.
- Collaborate with the payroll and HR team to resolve complex issues efficiently.

Required Qualifications & Skills

Experience: Fresher candidates are encouraged to apply.
Communication:
- Command on communications (both written and verbal) is essential demonstrating clarity professionalism and empathy in all interactions.
- Strong active listening skills to effectively understand employee concerns.
Technical Knowledge:
- Basic knowledge of the EPFO portal and fundamental statutory compliance requirements.
- Proficiency in Microsoft Office Suite (Excel Word Outlook) for documentation and reporting.
Attributes:
- High degree of professionalism integrity and the ability to handle confidential information.
- Strong problem-solving skills and a commitment to issue resolution.
- Excellent organizational skills and attention to detail.

Key Responsibilities Employee Support & Communication: Managing/Addressing Employee Queries: Serve as the primary point of contact for employees handling a wide range of queries concerns and escalations related to HR operations payroll and statutory compliance (e.g. PF ESI). Respond profess...