Lead AWS Backend Developer

Hi

I hope youre doing well

Momento USA is a global technology consulting talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We are currently looking for a Lead AWS Backend Developer.

Job Title: Lead AWS Backend Developer

Location: NYC NY or Dallas TX( Attend the office 3 days/week)

Duration: Long-term

Please Note: This position requires very strong backend development skills with experience in AWS services such as Lambda ( API Gateway DynamoDB S3 CloudWatch and IAM.

Candidates without Amazon Connect or Contact Center application experience but who have strong backend development skills and are available for an onsite coding test in Dallas TX or NYC NY are also good to consider

Role Summary:

As a Technical Lead Amazon Connect Developer or Amazon Developer you will lead the design development and optimization of cloud-based contactcenter solutions using Amazon Connect and its ecosystem. Youll serve as a technical owner for voice architecture IVR/contact flows CTI integrations and analytics often collaborating with cross-functional teams including CRM data and infrastructure.

Key Responsibilities:

Architecture & Design

• Own the technical roadmap for Amazon Connect implementations.
• Design scalable secure and resilient contact center solutions.
• Lead migration from legacy platforms (e.g. Genesys LivePerson) to Amazon Connect.
• Lead a scrum team of junior and senior developers

Development & Integration

• Build and maintain contact flows Lex bots routing strategies and call recording/transcription.
• Integrate Amazon Connect with platforms like Salesforce ServiceNow and custom CRMs.
• Develop event-driven services using AWS Lambda EventBridge Kinesis DynamoDB and API Gateway.
• Implement GenAI-powered solutions using Amazon Bedrock OpenAI or LangChain.
• Willing to train a strong technical lead on Amazon Connect

Operations & Support

• Provide production support and participate in on-call rotations.
• Conduct root-cause analysis post-mortems and incident response.
• Establish observability with SLIs/SLOs dashboards and automated alerts.

Leadership & Collaboration

• Mentor junior developers and guide cross-functional teams.
• Collaborate with network/security teams to ensure QoS IAM and compliance.
• Deliver self-service reporting tools for operational leaders.

Required Skills & Qualifications:

• Experience:
  • 10 years in telephony/contact center or strong AWS backend development.
  • 3 years of hands-on experience with Amazon Connect is preferable.
  • 3 years of hands-on AWS backend development
  • 2 years with Salesforce Service Cloud Voice (preferred).
• Technical Expertise:
  • Deep knowledge of Amazon Connect: contact flows CTRs Contact Lens outbound call recording (Preferred)
  • Proficiency in AWS services: Lambda ( API Gateway DynamoDB S3 CloudWatch IAM.
  • Experience with JWT OAuth/SAML REST/GraphQL APIs.
  • Familiarity with SIP RTP PSTN QoS and packet loss mitigation.
• Tools & Frameworks:
  • Terraform CloudFormation Git CI/CD pipelines.
  • GenAI tools: Amazon Bedrock OpenAI LangChain.
  • CRM integrations: Salesforce ServiceNow.
• Soft Skills:
  • Strong communication and stakeholder engagement.
  • Ability to lead cross-functional initiatives and mentor peers.

Preferred Certifications:

• AWS Certified Solutions Architect or Developer.
• Salesforce certifications (Service Cloud Omni-Channel).

Thanks

Samuel Brown (Salman Khan)

Momento USA Exceeding Customer Expectations

440 Benigno Blvd Unit#A 2nd Floor. Bellmawr NJ 08031

Interstate Business Park

Tel : Direct: / Extn 1020

Email: Web:

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.