Technical Support Specialist with German

Katowice - Poland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: Katowice Zabrska 19 Global Office Park

Contract type: Full-time employment

Working hours: Monday to Friday 10:00 AM 7:00 PM (no weekend shifts)

Salary: 7500 PLN gross/month

Work calendar: According to the German calendar

About the role

We are looking for a Customer Technical Support Specialist fluent in German to join our international team in Katowice. You will be the main point of contact for our German-speaking customers providing professional technical assistance and ensuring a high level of customer satisfaction.

Key responsibilities

- Customer support: Handle calls and emails assisting customers in resolving technical issues.

- Problem-solving: Use your technical understanding and analytical mindset to deliver quick and effective solutions.

- Data entry: Ensure accuracy and attention to detail when inputting data into internal systems.

- Relationship building: Develop and maintain trustworthy long-term relationships with customers through professional and empathetic communication.

Requirements

- Fluency in German (C1 level) you will be communicating directly with German-speaking customers.

- English (B2 level) for internal communication and training.

- Strong communication skills openness and a customer-oriented attitude.

- Willingness to learn and grow we value curiosity and continuous development.

Offer

- Stable full-time employment contract

- Fully paid 5-week training program combining hands-on learning with mentor support.

- Comprehensive benefits package including:

- Private medical care (LuxMed)

- MyBenefit cafeteria program

- Life insurance

- Language training opportunities

- Career growth opportunities we recognize your achievements and provide clear paths for professional advancement.

By applying you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Required Skills:

German

Location: Katowice Zabrska 19 Global Office ParkContract type: Full-time employmentWorking hours: Monday to Friday 10:00 AM 7:00 PM (no weekend shifts)Salary: 7500 PLN gross/monthWork calendar: According to the German calendarAbout the roleWe are looking for a Customer Technical Support Specialist...