IT Operations Analyst II

Buffalo, WY - USA

Monthly Salary: $ 69870 - 94530

Posted on: 17 days ago

Vacancies: 1 Vacancy

Job Summary

Richs also known as Rich Products Corporation is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza appetizers and specialty toppings our products are used in homes restaurants and bakeries around the world. Beyond great food our customers also gain insights to help them stay competitive no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice retail in-store bakery deli and prepared foods among others. Working in 100 locations globally with annual sales exceeding $4billion Richs is a global leader with a focus on everything that family makes possible. RichsInfinite Possibilities. One Family.

Job Summary

This role is responsible for providing day-to-day technical support and maintenance for End User Compute devices and related technologies. This includes supporting personal computers mobile devices tablets printers scanners and conference room equipment through troubleshooting installation configuration and user training. This role collaborates with other IT teams to ensure seamless user experience and productivity. Additionally this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements.

This role is based at our Global HQ in Buffalo NY.

Key Accountabilities and Outcomes

Provide technical support and troubleshooting for end user devices including personal computers laptops mobile devices and tablets

Install configure and maintain printers scanners and multifunction devices

Support and troubleshoot conference room equipment including video conferencing systems displays and audio equipment

Perform device setup configuration and deployment for new employees and equipment refresh cycles

Assist end users with software installations updates and application issues

Provide on-site and remote technical support to resolve hardware and software problems

Train end-users on device usage software applications and best practices

Document support activities maintain device inventory and generate reports on support metrics and device performance

Knowledge Experience and Skills

Bachelors Degree in Computer Science or related field

2 years of experience in end user support help desk or desktop support role

Strong knowledge of Windows and Mac operating systems mobile device management (iOS/Android)

Experience with printer and scanner installation configuration and troubleshooting

Knowledge of conference room technologies including video conferencing platforms (Teams Zoom WebEx)

Experience with device imaging deployment and configuration management tools

Understanding of Active Directory Group Policy and enterprise software deployment

Proficiency in remote support tools and ticketing systems

Strong customer service orientation with excellent interpersonal skills

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COMPENSATION

In accordance with state law the rate or range provided is Rich Products Corporation its subsidiaries and affiliates (Richs) reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as experience knowledge skills abilities shift differential and location.

Annual Range/Hourly Rate

$69870.00-$94530.00

Rich Products Corporation its subsidiaries and affiliates (Richs) are committed to a policy of Equal Employment Opportunity standing up for fairness and maintaining a culture of belonging to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race color religion sex national origin disability military or veteran status or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Richs. Please contact Richs Associate Experience Network at if you need assistance completing this application or to otherwise participate in the application process.

Required Experience: