Service Coordinator

Build Your Career as a Service and Warranty Coordinator in a Growing Company

At ProMach were looking for people who want to shine. Youll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

Youll be challenged and rewarded. Make friends and have fun. Improve our customers packaging performance and efficiency every day. Help build the future of packaging automation. Were proud of that and hope you will be too.

Do we have your attentionKeep reading.

We are currently seeking a Service and Warranty coordinator for our Statham GA facility. This position provides assistance to the Aftermarket Sales Supervisor to ensure customers receive prompt and quality product support. Support Service Technicians with technical information and administrative functions. Job responsibilities include the following:

• Prioritizes schedules and assigns work to Benchmarks field service technicians to ensure all customers receive effective efficient and superior product support.
• Perform all scheduling through Salesforce Field Service Lightening.
• Correspond directly with customers on service issues and assists Aftermarket Manager with resolving customer problems. These problems include those reported by Service Technicians as well as those received directly from the customer. Coordinate action required from service trips and prepare correspondence on any safety issues discovered.
• Provide support for Service Technicians which includes providing technical information on parts/equipment/machinery operations customer feedback and administrative functions e.g. travel changes expense reporting assist with maintaining customer on-site working and travel hours etc.
• Prepare / Provide Recommended Spare Parts List and Machine Manual to FST prior to service trip. Verify access to machine model if applicable. Coordinate with parts team to provide quote to customer in a timely manner.
• Assist with scheduling service assignments and changes to accommodate customers needs.
• Review all information submitted by service technicians for invoicing to ensure correct and make changes when necessary. Complete invoicing for service jobs to customers.
• Define and document warranty policy.
• Works interdepartmentally to determine warranty decisions and coordinate with customer accordingly.
• Generate all warranty orders including follow-up on order status and shipment dates/schedules. Ensure delivery to customers and gather all documentation.
• Proactively approach customers to schedule Preferred Service Contract maintenance visits as well as promotional training and evaluation trips to ensure maximum Service Technician utilization and meet Preferred Service contractual obligations. (Future task as Service Contracts grow)
• Actively pursue methods to help reduce costs and improve efficiency within the Service Department.
• Enter track and ship all intercompany orders.
• Performs additional duties and assignments as directed by management.

Who were looking for.

• High School degree or GED. 1 years of Technical School.
• 2 years technical support experience.
• Prefer packaging machinery experience.
• ERP and Salesforce experience a plus with Syteline experience preferred.
• Good technical skills. Good organizational skills.
• Good computer skills which includes Microsoft office software.
• Good personal communication skills includes written and verbal.
• Good problem solving and independent judgement skills.
• Ability to read & understand complex engineering designs which includes wiring schematics.
• Good interpersonal skills and ability to successfully handle a multi-tasked role.

Whats in it for you

Theres no monopoly on good ideas or limits to how far you can advance with our team. We offer an open communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities as a ProMach employee you receive more than just a paycheck. Total compensation includes your salary comprehensive medical/dental programs as well as life insurance a generous paid time off program and a retirement savings plan with a company match. And because we understand the importance of feeling protected there is no waiting period for benefits you are eligible on your first day of employment!

Pro Mach Inc.

We have been named to the Inc. 5000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products enter new markets expand our global presence and actively acquire new capabilities.

We have the rewards opportunities and the market strengths of a large organization combined with the entrepreneurial culture of a small fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Salary is only a part of a well-developed compensation program. As a Pro Mach employee you receive more than just a paycheck. Total compensation includes your pay (base salary) very comprehensive medical/dental programs as well as life insurance a generous paid time off program a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits you are eligible on your first day of employment.

Benchmark

Benchmark designs and manufactures high-performance low-maintenance easy-to-operate product handling systems for food and bakery manufacturers including distribution systems automatic cartoner infeeds shuttle and disk feeders stackers mergers tray loaders and slug loaders. Benchmark also manufactures the Southern Packaging line of intermittent motion horizontal form fill seal pouch packaging systems. Benchmark is a product brand of ProMach a global leader in packaging line solutions. As part of the ProMach Product Handling business line Benchmark helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food beverage pharmaceutical personal care and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping flexibles pharma product handling labeling and coding and end of line. ProMach is headquartered near Cincinnati Ohio with manufacturing facilities and offices throughout North America Europe South America and Asia.

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More career opportunities to consider!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

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Required Experience:

IC