Customer Service Officer L1 Āpiha Ratonga Kiritaki Upper Hutt
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Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
About the Role Mō te Tūranga
Are you passionate about making a positive impact on the economic and social wellbeing of New Zealand Aotearoa As a Customer Service Officer at Inland Revenue (IR) youll play a key role in delivering exceptional service and supporting long-term compliance. Youll engage with a wide range of customers using your communication and problem-solving skills to enhance their experience and help resolve their queries. This role also includes responsibilities in debt recovery where youll assist customers in managing outstanding obligations and finding sustainable solutions.
About Inland Revenue Mō te Tari Taake
Inland Revenue is the backbone of New Zealands revenue system collecting the funds that support essential services and programmes Through a focus on excellent service and fair compliance our work supports the countrys economic strength and social wellbeing.
Whats the Role He aha te mahi
As a Customer Service Officer based in Upper Hutt youll be part of a dynamic frontline team. Our work goes beyond tax we help fund and deliver services that support people across Aotearoa. This role is about more than numbers; its about people. Youll be the first point of contact for a diverse range of customers helping them understand their obligations and get things right from the start.
In this role youll take the time to understand each customers unique situation and use your judgement to help them achieve the best outcomes. A key part of your role will involve working with customers who have overdue accounts guiding them through repayment options and taking fair and empathetic steps to recover outstanding debts.
We support customers across six different service areas each with its own unique mix of communication channels. Some teams operate as fast-paced phone contact centres while others focus more on email and online messaging. By applying youre expressing interest in all areas of our customer service network. Placement will be based on where your skills are most needed ensuring you can contribute effectively from day one.
Who Were Looking For Ko wai mātou e kimi nei
We welcome applications from people of all backgrounds and experiences and are looking for individuals who:
- Communicate clearly and effectively
- Solve problems with confidence and care
- Show empathy and understanding
- Adapt to different situations and people
- Collaborate well in a team environment
- Are comfortable using digital tools and systems
- Pay attention to detail
- Have experience in customer service or contact centres
- Have an interest or experience in debt recovery or financial hardship support (a plus)
- Have experience in making outbound calls to negotiate debt collection and confidence in assessing financial positions
Whats in it for You He aha ngā painga mōu
- At IR we support your wellbeing and work-life balance. Youll benefit from:
- Ongoing training and development
- Generous leave entitlements (annual sick parental)
- A supportive inclusive workplace culture
- Financial wellbeing support including payroll giving and KiwiSaver contributions
This is a full-time role of 75 hours and 50 minutes per fortnight worked between 8:00am and 6:15pm Monday to Friday with scheduled shifts based on business needs. The salary for this position is $60385 per annum. Start dates from 26 January 2026.
How to Apply Me Pēhea te Tuku Tono
Ready to make a difference Apply online and attach your CV
Applications close Sunday 16 November 2025.
For questions emailand one of our team members will be in touch.
Important note: this role may close early depending on the volume of interest please apply early.
Our recruitment process includes a short video interview cognitive test face-to-face interview and reference checks.
Cultural Commitment Te Tautoko Ahurea
At IR we work together to make a meaningful difference for all New Zealanders. We honour Te Tiriti o Waitangi and uphold the principles of democracy equity and service. Our values guide us in creating a workplace where everyone feels respected supported and empowered to thrive.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
