Vendor Manager, Customer Repair, EU AMS
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Amazon After Market Services is seeking a Vendor Manager to be a key member of the Customer Repair team and take part in delivering our go big plan to rapidly expand repair availability and improve customer experience.
The successful candidate will build and maintain strong relationships with internal business partners across the EU Retail organization as well external brand and repair partners. This role will deliver the expansion of repair availability by being the subject matter expert for repair directly in discussions with brand partners and by supporting those discussions at scale across Retail account management teams. The ideal candidate will be analytical and creative seeking out new approaches to interacting with a broad range of partners and leading both through direct ownership as well as through influence. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.
Key job responsibilities
Build trust quickly with external partners.
Become an expert on repair processes benefits and priorities.
Own the successful end-to-end completion of partner discussions to enable repair and subsequent onboarding of repair partners.
Identify and execute on opportunities for improving materials and mechanisms that drive repair expansion and repair customer experience at scale.
Lead and participate in strategic projects including data analysis process improvements new tech product launches and geographic expansion.
Innovate on behalf of the business and develop best practices
Report on KPIs and projects to senior leadership and manage escalations
- Experience with business development or account management or technical account management in a rapidly growing environment
- A track record of delivering results expanding the business while maintaining a high bar for customer experience
- Strong focus on bias for action overcoming hurdles and driving progress
- A passion for finding opportunities to innovate and scale
- Ability to influence peers and stakeholders
- Highly tech-literate with ability to learn new systems quickly
- Comfortable with ambiguity and able to manage multiple priorities
- Excellent verbal and written communication skills
- Familiarity with Amazon Retail or Customer Returns processes
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The successful candidate will build and maintain strong relationships with internal business partners across the EU Retail organization as well external brand and repair partners. This role will deliver the expansion of repair availability by being the subject matter expert for repair directly in discussions with brand partners and by supporting those discussions at scale across Retail account management teams. The ideal candidate will be analytical and creative seeking out new approaches to interacting with a broad range of partners and leading both through direct ownership as well as through influence. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.
Key job responsibilities
Build trust quickly with external partners.
Become an expert on repair processes benefits and priorities.
Own the successful end-to-end completion of partner discussions to enable repair and subsequent onboarding of repair partners.
Identify and execute on opportunities for improving materials and mechanisms that drive repair expansion and repair customer experience at scale.
Lead and participate in strategic projects including data analysis process improvements new tech product launches and geographic expansion.
Innovate on behalf of the business and develop best practices
Report on KPIs and projects to senior leadership and manage escalations
- Experience with business development or account management or technical account management in a rapidly growing environment
- A track record of delivering results expanding the business while maintaining a high bar for customer experience
- Strong focus on bias for action overcoming hurdles and driving progress
- A passion for finding opportunities to innovate and scale
- Ability to influence peers and stakeholders
- Highly tech-literate with ability to learn new systems quickly
- Comfortable with ambiguity and able to manage multiple priorities
- Excellent verbal and written communication skills
- Familiarity with Amazon Retail or Customer Returns processes
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Presentation Skills
- Purchasing
- Procurement
- Vendor Management
- Process Improvement
- Pricing
- Project Management
- Relationship Management
- Contract Management
- Contract Negotiation
- negotiation
- Contracts
About Company
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