2026 End User Support Apprentice – Level 3 IT Apprenticeship

2026 End User Support Apprentice Level 3 IT Apprenticeship

Start Date: 07 September 2026

Salary: 24000 per annum

Employee type: Permanent

Location: Belfast

Working Schedule: 37 hours a week Monday Thursday 8 hours a day Friday 5 hours (Flexible start time between 07:00 and 09:30)

Are you passionate about IT and offering great technical support Do you have an inquisitive mind Do you want to be part of an Apprenticeship Programme that will develop and challenge you If so then look no further

We are recruiting an apprentice to work as part of the End User Support Team whilst also undertaking an IT Technician Apprenticeship.

What the role has to offer:

• Earn while you learn
• Job specific training experience
• Recognised qualifications
• Permanent role from day one
• Tuition fees for university or approved training providers are fully covered

This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging troubleshooting diagnosing and managing incidents through to resolution as well as assisting with Service Requests. You will also be involved in stock management laptop/desktop builds software deployments and much more!

Apprentice Programme

For this position you will enrol onto a Level 3 IT apprenticeship programme delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice skills and knowledge. You will learn to diagnose faults provide technical support to internal customers and learn the tools processes and policies needed to work within an IT environment. You will be given 1 day per week in which to focus on your academic studies with the other 4 days spent applying your learning in a real-life IT/IS team.

Requirements:

• 5 GCSEs at grades 9-4 (A-C) including Maths and English

Benefits

• 201 hours annual leave (plus a company day and bank holidays)
• Company Pension
• Health Care Cash Plan
• Life Insurance
• Discount Portal
• Performance-related pay uplifts
• 80 Hours Volunteering (first two years)

Please note assessment centres for shortlisted candidates will be held between February - May 2026. Induction week for all Graduates and Apprentices will take place from Monday 7 September - Friday 11 September 2026.

Closing date: Our applications will close at 11.59pm on Thursday 12 February 2026 this is the only time we will be accepting applications this year. Please note we will be in contact by the end of February 2026 with details of next steps.

PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS. WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY.

Recruitment Process:

For further information about our Future Talent recruitment process including hints and tips or to connect with a member of the Future Talent Team a Graduate or an Apprentice please visit Thales Future Talent - Connectr.

Due to the nature of the work that we do at Thales all of our roles are subject to security restrictions.

All successful candidates must possess the permanent right to work in the UK andwill be required to go through Government security clearance at BPSS Level and to obtain full SecurityClearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below prior to starting with us.

This role requires Security Clearance (SC). It would be advantageous if currently held however if not currently held it is a requirement that the successful applicant undergo achieve and maintain SC Clearance prior to commencing employment. Please visit the UKSV website for further guidance.

To be eligible for full SC you generally need to have resided in the UK for the last 5 years. As part of the vetting process you will be asked to provide evidence of your identity eligibility to work in the UK time spent abroad over the last 5 years as well as employment and / or educational history.

For further details of the evidence required to apply for security clearance please follow this link - is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

In line with Thales Baseline Security requirements candidates will be asked to provide evidence of identity eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment if you need this job advert in an alternative format or if you have any questions about the recruitment process please contact Resourcing Ops for mid to senior roles or the Early Careers Teamfor graduate and apprentice roles.

Great journeys start here apply now!