Project Manager, Client Connectivity Europe
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Job Location:
Monthly Salary:
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
As an HSBC employee in the UK you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees enhanced maternity and adoption pay and support when you return to work and a contributory pension scheme with a generous employer contribution.
We are seeking an organised and experienced individual to join Global Payments Solutions (GPS) as aProject Manager within our Client Connectivity team.
The role of a Project Manager in Client Connectivity is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion.
You will be at the forefront of onboarding clients onto HSBCs channels and solutions ensuring seamless transitions driving satisfaction and supporting excellence.
In this role you will:
- Support pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base utilising your knowledge of Payments Liquidity ERP and Regulatory Solutions.
- Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery minimising friction.
- Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively.
- Serve as the central liaison between internal and external stakeholders across multiple regions effectively communicating with senior stakeholders.
- Take ownership of client relationships post-sales leading client communication throughout the project lifecycle and beyond.
- Ensure every client can operate their accounts and services as expected and project expectations are met before a project is completed.
- Drive continuous improvement initiatives to enhance our Net Promoter Score providing valuable feedback to improve client experience.
- Collaborate with cross-functional teams globally including Legal Operations IT Sales and Product to optimise internal processes and project delivery.
- Stay updated on the latest developments in payments products and technology. o Support the strategic priorities of the GPS business promoting a positive culture by maintaining a balanced approach to work and life even when under pressure.
To be successful in this role you should have:
- Experience in building effective client relationships and stakeholder management is essential.
- Proficiency in payments and liquidity product knowledge is essential.
- Previous project management experience is a prerequisite.
- Familiarity with design thinking principles would be advantageous.
- Ability to manage competing deadlines effectively in real-time is essential.
- Excellent communication and influencing skills are a must.
- Proven ability to excel under pressure and drive strategic initiatives forward.
This is a hybrid role with the base location being Lochside Way Edinburgh. There is an expectation of occasional national travel for client visits so it is important that the successful candidate can travel on occasion.
To support you with putting your best foot forward for our internal opportunities you are invited to take advantage of our CV and Interview workshops hosted by our Talent Acquisition team. To find out more and register to attend please click on this link.
Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk:
Telephone: 44
Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk:
Telephone: 44
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
