Customer Service Manager-Concord-North Carolina
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Job Location:
Concord, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location
Concord United States of AmericaSales Customer Service Manager
Location: Concord NC
Kanthal part of the Alleima Group is a world-leading brand for products and services in industrial heating technology and resistance this exciting role you will be part of a new team built from scratch combining deep internal expertise with fresh external perspectives to meet evolving business needs.
Your Role
As Sales Customer Service Manager you will lead and support customer service operations while collaborating closely with the sales team to drive performance and satisfaction. Key responsibilities include:
- Provide post-sale customer service via phone and E-Mail handling high volumes of general inquiries (e.g. billing suggestions complaints)
- Support the sales team in achieving objectives and improving efficiency and customer satisfaction
- Manage escalations of unresolved customer inquiries and share market intelligence with product and sales teams
- Plan direct supervise and evaluate workflow recommending operational improvements
- Make hiring decisions and conduct performance appraisals
- Ensure the customer service team operates effectively and meets sales and profitability targets
- Maintain compliance with local legislative frameworks
About You
You bring a strong customer-centric mindset and leadership experience. Ideally you have:
- A bachelors degree in business communications or a related field
- 5 years of experience in customer service or sales support preferably in industrial or technical sectors
- Experience managing teams and improving operational processes
- Fluency in English; additional languages are a plus
- Strong interpersonal problem-solving organizational leadership and communication skills
What You Can Expect From Us
- A supportive and inclusive work environment where every individual is valued
- Opportunities for growth and development within an industry that never stands still
- Competitive salary and benefits package including:
- Hourly or annual pay options
- Sign-on and relocation bonuses
- PTO aligned with Sandvik policy
- Internet and cell phone allowances
- Sales commission plans
- 401(k) employer contributions
- Performance-based bonuses
- Tuition reimbursement
- Flexible office options including the possibility to work from home
- A commitment to safety and a zero-accident environment
Additional Information
This position is based in Concord North Carolina USA. Travel may be required depending on business needs.
Kanthal is an Alleima company and a world-leading brand for products and services in industrial heating technology and resistance Material. Backed by our skilled people and pioneering technology every innovative solution is a creative partnership with our customers. With a strong commitment to reducing climate impact we support some of the worlds largest and most exciting projects.
Learn more at and
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Alleima is a developer and producer of advanced stainless steels, special alloys, titanium and other high-performance materials in a variety of product forms. Examples are tube, strip and wire products.
