Program Manager Clinical Communications

Nationwide Children's Hospital

Job Location:

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 04-11-2025

Vacancies: 1 Vacancy

Job Summary

Overview:

Primary schedule Monday-Friday.

A Masters degree in nursing healthcare administration business administration or a closely related field is required at the time of hire or must be completed within twelve months of hire. If the Masters degree is not in nursing a Bachelor of Science in Nursing (BSN) is required.

Job Description Summary:

The Program Manager supports communicates implements and enforces the philosophy mission values standards policies and procedures of Nationwide Childrens Hospital and the departments and meets compliance with regulatory standards and statutes. This is a full-time working 40 hours per week exempt position. Will oversee the Physician Consult and Transfer Center PBX operators Emergency Communication Center and the EMS coordinators. Plans implements and evaluates the administrative supervisory and direct activities for assigned staff. Communicates goals and strategies provides direction priorities enthusiasm and support.

Job Description:

Essential Functions:

Manages day-to-day operations schedules staff effectively and oversees quotas for service volume and response. Develops and implements plans to meet goals.
Assures that performance standards for all staff are met and manages employment lifecycles. Evaluates current processes develops departmental policies and procedures and participates in policy review. Assists and directs staff related to identifying and meeting learning needs.
Collaborates to develop expense and capital budgets. Monitors evaluates and justifies monthly budget expenditures and revenue. Processes bills and payments for transportation services provided based on contracts. Oversees supply inventory and department equipment.
Conducts frequent drills and exercises to ensure competency of staff participates in quality improvement and safety initiatives and responds to customer inquiries.
Coordinates staff representation and serves as a representative on departmental hospital and community task forces committees quality teams and advisory groups.
Prepares maintains reviews and reports out information as requested of departments and databases.

Note: Regular reliable and consistent attendance is an essential job function. Employees are expected to perform work as scheduled. Please see the physical requirements for this position listed below.

Education Requirement:

A Masters degree in nursing healthcare administration business administration or a closely related field is required at the time of hire or must be completed within twelve (12) months of hire. If the Masters degree is not in nursing a Bachelor of Science in Nursing (BSN) is required.

Licensure Requirement:

Current nursing licensure in the State of Ohio required.

Certifications:

(not specified)

Skills:

Must have a robust skill set knowledge and experience in systems process design implementation training and evaluation. Must be skilled in the use of new technologies and associated onboarding development and implementation of enhancements and/or new systems.
Supervisory analytical initiative accountability and organizational skills required to plan assign and evaluate the work staff evaluate develop and administer policies procedures budgets and multidisciplinary practices.
Exceptional customer service communication negotiation and interpersonal relationship skills required for interaction with contacts multidisciplinary collaboration and change management.
Strong knowledge of quality improvement methodology leadership and decision-making skills required.
Ability to work in extremely stressful situations providing leadership and direction during emergency situations and disasters.

Experience:

Three years of hospital/emergency medical/pre-hospital or emergency call/dispatch experience and demonstrated competence in area of expertise required.
Knowledge of emergency department and/or call/communication center operations strongly desired.

Physical Requirements:

OCCASIONALLY 1-33% of time 0.5-2.5 hours: none specified

FREQUENTLY 34-66% of time 2.6-5 hours: Sitting Hand use: grasping gripping turning Repetitive hand/arm use Computer skills Problem solving Decision Making

CONTINUOUSLY 67-100% of time 5.1-12 hours : Audible speech Hearing acuity Seeing - Far/near Interpreting Data

Additional Physical Requirements performed but not listed above:

(not specified)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet

Required Experience:

Manager

Overview:Primary schedule Monday-Friday.A Masters degree in nursing healthcare administration business administration or a closely related field is required at the time of hire or must be completed within twelve months of hire. If the Masters degree is not in nursing a Bachelor of Science in Nursing...

Overview:

Primary schedule Monday-Friday.

Job Description Summary:

Job Description:

Essential Functions:

Manages day-to-day operations schedules staff effectively and oversees quotas for service volume and response. Develops and implements plans to meet goals.
Assures that performance standards for all staff are met and manages employment lifecycles. Evaluates current processes develops departmental policies and procedures and participates in policy review. Assists and directs staff related to identifying and meeting learning needs.
Collaborates to develop expense and capital budgets. Monitors evaluates and justifies monthly budget expenditures and revenue. Processes bills and payments for transportation services provided based on contracts. Oversees supply inventory and department equipment.
Conducts frequent drills and exercises to ensure competency of staff participates in quality improvement and safety initiatives and responds to customer inquiries.
Coordinates staff representation and serves as a representative on departmental hospital and community task forces committees quality teams and advisory groups.
Prepares maintains reviews and reports out information as requested of departments and databases.

Education Requirement:

Licensure Requirement:

Current nursing licensure in the State of Ohio required.

Certifications:

(not specified)

Skills:

Must have a robust skill set knowledge and experience in systems process design implementation training and evaluation. Must be skilled in the use of new technologies and associated onboarding development and implementation of enhancements and/or new systems.
Supervisory analytical initiative accountability and organizational skills required to plan assign and evaluate the work staff evaluate develop and administer policies procedures budgets and multidisciplinary practices.
Exceptional customer service communication negotiation and interpersonal relationship skills required for interaction with contacts multidisciplinary collaboration and change management.
Strong knowledge of quality improvement methodology leadership and decision-making skills required.
Ability to work in extremely stressful situations providing leadership and direction during emergency situations and disasters.

Experience:

Three years of hospital/emergency medical/pre-hospital or emergency call/dispatch experience and demonstrated competence in area of expertise required.
Knowledge of emergency department and/or call/communication center operations strongly desired.

Physical Requirements:

OCCASIONALLY 1-33% of time 0.5-2.5 hours: none specified

FREQUENTLY 34-66% of time 2.6-5 hours: Sitting Hand use: grasping gripping turning Repetitive hand/arm use Computer skills Problem solving Decision Making

CONTINUOUSLY 67-100% of time 5.1-12 hours : Audible speech Hearing acuity Seeing - Far/near Interpreting Data

Additional Physical Requirements performed but not listed above:

(not specified)

Required Experience:

Manager