Incident Analyst (with P&C insurance)
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Job Location:
Monthly Salary:
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Title: Incident Analyst (with P&C insurance)
Primary skills: P&C Insurance
Location: Remote
Responsibilities:
- Perform daily incident analysis troubleshooting and resolution including code checks and applying fixes or workarounds.
- Participate in Major/Sever Incident (MI/SI) calls for P1/P2 issues providing technical expertise and timely updates.
- Review and provide solutions for Open Incidents Requests Problems.
- Coordinate daily/weekly cadence to review and update open tickets
- Create and maintain Knowledge Articles (KA) to document resolutions and support knowledge sharing.
- Engage with end users regularly to clarify issues provide workarounds and gather necessary inputs for resolution.
- Execute ad hoc activities like service account password changes validation of batch files generated each day data validations data script executions.
- Monitor Message Queues Batches
- Handle daily user requests and other operational needs.
- Conduct root cause analysis for recurring incidents and implement permanent fixes under problem management.
- Monitor system health using Datadog and Splunk logs proactively identifying and addressing anomalies.
- Collaborate with the Development Teams and other stakeholders to share insights from recent incidents and problems aiding in resolution.
Requirements
- Candidates are required to have these mandatory skills to get the eligibility of their profile assessed. The must have requirements are:
- At least 6 years of experience in PolicyCenter and ClaimCenter Analyst experience.
- Strong Experience in Property & Casualty (P&C) Domain
- Strong technical expertise and work experience in GW ClaimCenter Integration.
- Knowledge of GOSU scripting is a must.
- Database skills preferably in SQL Server 2012 or ORACLE 11g.
- Conversant with expansion new development and maintenance projects
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Must demonstrate clear abilities to independently work on complex technical incidents/defects/ tasks.
- Need to be excellent team player.
- Having hands on experience on CC and PC Configuration areas is a plus.
Regards
Manoj
Derex Technologies INC
Contact : Ext 206
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Sales Experience
- Time Management
- Marketing
- Customer Service
- Communication skills
- Retail Sales
- Business Management
- Outside Sales
- Telemarketing
- Insurance Sales
- Medicare
- Phone Etiquette
About Company
Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT talent solutions designed to impr ... View more
