SAP Signavio Support Associate
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Job Location:
Monthly Salary:
Posted on:
10 days ago
Vacancies:
1 Vacancy
Job Summary
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
What youll do:
Your daily work will contain the following what you will be doing mostly:
Issue Resolution
- You will troubleshoot and diagnose customer issues investigating and resolving such issues and promptly responding to the customer which may involve multiple computer environments/platforms and application systems.
- Assist end users in using the software by providing best-practices and guidelines answering all queries politely and efficiently and providing a timely response and resolution.
- Manage your tickets which includes adherence to best practices and global process standards and ensuring you are servicing customers with a Service Excellence mindset
- You will work directly with other international technical support staff quality assurance development and the Account Team to resolve problems.
- Support customers via case management and web sessions
Internal Improvement and Collaboration
- Ensure all work allocated and completed is to the agreed company standards and procedures.
- Working with teams such as CSP ask for collaboration and assistance with technical product issues.
- Continuous improvement of internal processes and tools to enhance the teams performance and daily work.
What you bring:
- Some experience in Customer Service ideally in B2B Cloud Software companies
- A team player who can work in an international team.
- Experience with working remotely or with remote colleagues.
- Strong verbal and written communication skillsin English (German for MEE)
- Understanding with DBMS web applications ideally Single-Sign-On technologies.
- analytical thinker who is focused on problem solving is a plus
- create and maintain knowledge articles understanding KCS is a plus
- Basic understanding of working in Ticket systems (Jira/ServiceNow) and documentation systems (Confluence/SharePoint) is plus
Meet the Team
Building on SAPs intelligent enterprise strategy it is the mission of Business Transformation Management to assist our customers in navigating through their digital transformation and help them understand and improve their business processes in a data-driven way. SAP Signavio a recognized and strong market leader in the process excellence and intelligence area we are creating a comprehensive end-to-end Business Process Transformation offering for our customers! Our purpose is to help our customers innovate in an ever-changing world!
WHAT YOU GET FROM US
Success is what you make it. At SAP we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth recognizes you for your unique contributions fills you with a strong sense of purpose and provides a fun flexible and inclusive work environment - apply now.
SAPS DIVERSITY COMMITMENT
To harness the power of innovation SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete our application please send an e-mail with your request to the Recruiting Operations Team.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 436495 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Required Experience:
IC
Key Skills
- Business Process
- Test Scripts
- Full Life Cycle
- Master Data
- MM
- PI
- To-Be
- ABAP
- CRM
- Sap Bw
- HR
- ERP
- Go-Live
- ECC
- Procedures
About Company
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer soluti ... View more
