Executive Assistant Team Lead

About the Role

• Provide day-to-day supervision and guidance to a team of Executive and/or Administrative Assistants. Monitor workload distribution performance engagement and service delivery. Support career growth by offering mentoring real-time coaching and training opportunities tailored to individual strengths and development areas.
• Set clear expectations and measurable KPIs across the team. Track daily weekly and monthly service delivery metrics such as expense turnaround time meeting success rates stakeholder satisfaction and calendar accuracy. Prepare periodic reports for leadership review and team improvement planning
• Establish and uphold operational standards across scheduling inbox management travel bookings meeting execution and documentation handling. Ensure consistent application of best practices tools and templates across the team aligned with the latest service catalogue offerings.
• Act as the first point of contact for escalated issueswhether from stakeholders peers or within the EA team. Resolve scheduling conflicts service gaps or interpersonal challenges with empathy professionalism and fairness.
• Oversee onboarding of new resources and smooth transitions of support during backfills extended leaves or role changes. Evaluate team capacity skill alignment and business continuity to reassign stakeholder coverage where needed.
• Identify operational inefficiencies within support services and lead initiatives to streamline workflows reduce rework and improve turnaround times. Foster a learning culture through team huddles process documentation and shared playbooks.
• Represent the team in meetings with other departments such as HR IT Procurement and Finance. Champion the teams voice raising systemic issues and advocating for tools or process enhancements that support team efficiency and stakeholder satisfaction.
• Provide calendar management and priority alignment for a designated executive balancing scheduling needs with limited availability. Handle email triage flag urgent communications and apply filters and rules for inbox efficiency.
• Organize key meetings (e.g. leadership reviews planning sessions business updates) prepare agendas collate and format decks and track follow-ups. Ensure meeting time is optimized and aligned with executive objectives.
• Support travel booking for the executive including air hotel and ground transport ensuring itineraries are complete and policy compliant. Prepare submit and reconcile expense reports with minimal oversight.
• Draft and proofread internal communications or stakeholder-facing messages on behalf of the executive. Assist with internal updates newsletters or brief summaries as requested.

Qualifications

Required:

• Bachelors Degree with at least 7 years experience of executive support and supervisory.
• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills especially in MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skills.
• Must be willing to work onsite during training and hybrid after (2-3 days per week) and night/shifting schedule.

Good to have: 

• Degree in Management or training in team leadership is a plus.

Additional Information :

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time