Hiring 1st Line Support Engineer for Cloud based IT Company

Ahmedabad - India

Monthly Salary: Not Disclosed

Posted on: 04-11-2025

Vacancies: 1 Vacancy

Job Summary

Job Description:

1) Principal Purpose To ensure the quality support provided to all the Client/Colleague/Customers.

2) Duties

To help with any Support requests logged with Application Support Team for the range of applications.
Coordination within the Team and Customer/User throughout the support lifecycle for logged cases.
Create and Manage Application support knowledge base documentation.
To manage and support L1 support activities with Team.

3) Job skills

Experience in Support operation and Team management.
Experience in incident management problem management change management and release management.
Effectively work with other IT teams like application development and QA to investigate test and develop solutions and workarounds to resolve client issues/requests
Identify high priority incidents and escalate to management
Experience working with business users at client site
Excellent communication persuasion and negotiation skills
Good team player
Working Knowledge of IT Hardware and Software
Ability to learn adapt and master in house software

(Working Hours/Timing:1:30 pm to 10:30 pm 6 months and 2:30 pm to 11:30 pm 6 months due to daylight UK timing)

Interested candidate can send their resume on
Call now on 91-

Job Description:1) Principal Purpose To ensure the quality support provided to all the Client/Colleague/Customers.2) Duties To help with any Support requests logged with Application Support Team for the range of applications.Coordination within the Team and Customer/User throughout the support life...