Assistant Front Office Manager

Primary Responsibilities

• Assist the Director of Rooms to plan and execute all activities for the smooth functioning of the Front Office department.
• To address problems conflicts and emergencies at the work place.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
• Ensure that credit control procedures are strictly adhered to that no bills exceed the stipulated limit without prior approval of the designated authority.
• Ensure that grooming & uniform standards are maintained by all team members.
• Responsible for day to day operations of Front Office Department.
• Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

Front Office Planning

• Plan occupancy of the day and also anticipate opportunities for sales.
• Plan for & conduct audits for all Front Office areas for maintenance requirements repairs or refurbishing ensuring that these are actioned without delay.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation productivity morale and guest service.
• To liaise with the other departments to ensure smooth functioning of all Front Office operations.
• Ensure that guests are greeted checked in and allocated rooms promptly and courteously.
• Ensure that enquiries messages & bookings are dealt with courteously and efficiently.

Qualifications :

Knowledge and Experience

• Diploma in Tourism & Hospitality Management
• Minimum 1 year of relevant experience in a similar capacity
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel Word & PowerPoint

Competencies

• Strong leadership interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Remote Work :

No

Employment Type :

Full-time