Regional Field Service Manager

This position provides leadership to the service team across the defined region within the SSS GB organisation.  The focus is to execute the business plan to improve client service delivery through utilization of skills and knowledge within the regional team and have a direct impact on our overall customer service strategy. 

This role is also an integral part of the SSS Great Britain organisation aiming to drive future growth in the SBU and align with the market.

Responsibilities

• Management of the Field Service team within your region.
• Service Call effectiveness and productivity (first time fix jobs per day).
• Planned Maintenance effectiveness and productivity (proactive PMV management).
• Field Service Engineer productivity location time management and stock management.
• Identify team skill levels and training requirements in relation to individual training/cross skills and also to changes in product base/new product implementation.
• Field Health and Safety training and audits.
• Ensure revenue stream maximisation chargeable maintenance and engineer sales leads.
• Regular key customer contact. Attend customer sites where required to lead assure the customer and ensure a satisfactory resolution.
• Review team activity reports and financial reports to determine progress and status in attaining objectives and revise objectives and plans if necessary.
• Evaluate performance of team for meeting and driving goals and objectives. Provide feedback to individuals in recognition of positive performance and in addressing any areas of concern.
• Work within the SSS GB matrix organisation (Sales / Operations) and in partnership with the functions (such as Finance HR EH&S) across the region.
• OOH Escalation as required.
• Other duties as assigned.

Qualifications :

Essential:

• 5 years of experience within the Security industry.
• Ideally having previous experience leading a field-based team.
• Good technical knowledge.
• Good working knowledge of MS Outlook Word and Excel.
• Thorough business understanding. 
• Align to the overall strategic vision.
• Leadership and competency development skills.
• Knowledge and understanding of the customer needs in the region.
• Knowledge of appropriate national standards and regulations.
• Commercial Acumen.

Additional Information :

What We Offer
Opportunity to work on a prestigious global account within an innovative fast-paced team.
Access to global career development opportunities within Securitas Technology.
Dynamic and inclusive working environment with flexible work arrangements.

Its great to see youre considering a career with us here at Securitas Technology! Youre one step away from joining our global team of over 375000 professionals.

Why Choose Securitas Technology

At Securitas Technology we are on a mission to make the world a safer place driven by our core values of Integrity Vigilance and Helpfulness. We foster empowerment innovation and growth offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support Were here to helpjust drop us an email.

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• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect transparency and collaboration.
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We support our workforce through initiatives such as:

• Employee Networks Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant Supporting equality and inclusion.
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Take the Next Step

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Remote Work :

Yes

Employment Type :

Full-time