Valet Parking Cashier (full-time)

The Valet Parking Cashier is responsible for the overall day to day operation of the Valet Parking Office.  This includes providing efficient service in a friendly manner to hotel guests both internal and external handling vehicle request and payments ensure that cash is managed and maintained at all times.

Reporting to the Front Office Leaders responsibilities and essential job functions include but not limited to:

• Greeting all guests and co-workers with a smile and an appropriate hospitality greeting
• Ensuring our guests experience an outstanding sense of arrival/departure
• Processing payments while maintaining a balanced cash float at all times accept responsibility for any cash/credit card and informing the Front Office Leader of any shortages or discrepancies
• Complete balanced audits at the end of each shift with proper back up and submit to accounting.
• Handles Guest Complaints to ensure overall Guest Satisfaction.
• Ensures all vehicle keys are clearly identified and stored in a locked location
• Provide the guest with detailed parking charges and provide guest with payment receipt.
• Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles in an expedient manner.
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities meeting functions dining facilities local transportation alternatives and local visitor and tourist attractions. If unable to provide the required assistance seek out and refer to another resource for successful completion.
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security.
• In the course of normal duties to observe report or take immediate corrective action on deficiencies malfunctions and untidiness.
• Report for duty with a professional appearance and dress to standards. 
• Answer telephone calls
• Awareness and acknowledgement of our AccorLiveLimitless members
• Inventory of keys and tickets on a shift to shift basis.
• Assist guests to settle any disputes that may arise
• Intervene on behalf of guest any reports of complaints per Impark Systems.
• Keeps an accurate record of daily P6 volume and all Gala Function vehicles.

Qualifications :

• Available for shift work including weekends evenings and holidays
• Ability to work in fast paced environment
• Extremely detail oriented
• Ability to prioritize while multi-tasking
• Excellent interpersonal skills
• Team oriented
• Excellent verbal communication skills
• Customer Service focused
• Professional manner and outgoing personality
• Valid Drivers License with no infractions
• Working knowledge of Property Manager Microsoft Office and Microsoft Excel an asset
• Previous experience with Valet Operating System an asset
• Previous cash handling experience an asset
• Ability to operate all type of vehicles (Manual and Automatic transmission)

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling pushing pulling lifting
• Frequent ascending or descending ladders stairs and ramps
• Physical ability to operate a vehicle (foot pedals gear shift steering wheel etc.)

Additional Information :

Whats in it for you 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness Sustainability and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:  

Our Commitment to Diversity & Inclusion: At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates. 

Remote Work :

No

Employment Type :

Full-time