Staff AI Analytics Product Manager

As ServiceNow continues its unprecedented growth the company seeks to further establish its data and advanced analytics foundation and capabilities. We are building a mathematical enterprise for ServiceNow leveraging all the data signals across the enterprise to guide business decisions.

The PM Customer Analytics will be a part of the larger Customer Analytics team within Data and Analytics at ServiceNow driving the development of Analytics Products including AI/ML features that form the foundation our GTM and Execs teams understanding of the business.   

This role requires - strong sales domain expertise in the SaaS industry experience with predictive sales & customer success metrics and experience with enterprise reporting product management. This position will be reporting to the Senior Director Customer Analytics.  

We are looking for an individual that is both detail oriented and able to think strategically while adapting to our fast-paced business. The ideal candidate is relentlessly curious has high analytical capability and is passionate about driving business decisions through data visualizations and underlying predictive models. They also need to be highly collaborative working with teams such as Customer Success Strategy & Operations Enterprise AI and others to deliver and launch enterprise grade analytics products.  

What you get to do in this role:  

• Be a partner to business leaders and help identify opportunities where data & analytics can accelerate attainment of business goals 
• Identify unmet business needs that can be assisted with the right data and metrics to help the Go-to Market and Strategy teams run the business; build needed analytical products including dashboards in Tableau/PowerBI owning entire end to end development  
• Identify opportunities to leverage AI/ML solutions to drive predictions and insights; Partner with Analysts and the Data Science/AI team to build and launch AI/ML driven features in Analytical Products 
• Help define the roadmap and vision for how the various elements of Analytics come together creating value (decision effectiveness and speed) for end users.  
• Drive enablement and adoption of Analytics products among various user personas ensuring increasing product satisfaction and revenue impact.  
• Foster a spirit of innovation within the team driving recognition as a center of excellence 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Bachelors Degree in an analytical field (e.g. Mathematics Computer Science Statistics Engineering Business or a related field). Masters Degree is a plus. 
• 6 years of experience within a GTM function (Customer success or Sales or Partnerships etc.) in a B2B business model 
• 8 years of experience in Analytics (Business Analytics Product Analytics Data Science) with 2 years in a Product Management capacity 
• Experience with product development and managing agile scrum teams 
• Experience designing and building ML solutions for mid to large organizations 
• Experience with Tableau Power BI (or similar analytical packages) 
• Strong SQL skills are required experience with Python R Azure ML strongly desired 
• Exceptional verbal and written communication skills and ability to engage effectively at all levels of the organization to both technical and non-technical audiences 

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time