Client Service Manager, Institutional Trust

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

About the Asset Owner Segment Americas:

The Segment is part of the Asset Servicing Division responsible for roughly half of Northern Trusts total global assets under custody as well as newly formed innovative businesses such as Northern Trust Front Office Solutions. This segment focuses on mission-driven asset owners across the Americas primarily endowments foundations corporations pensions multi-national entities and insurance companies. This is an opportunity to transform how we serve our clients partners and stakeholders by leveraging the invaluable assets which exist within our people and our products and applying discipline to client management and drive business growth.

Our vision: To be THE market-leading partner of choice in the asset owner segment through innovative products unparalleled service impeccable operational outcomes and unyielding integrity and alignment to our clients.

We cannot do this without putting culture at the core. Our people our behaviors the decisions we make all influence the ability to achieve success.

Work Model: Hybrid - We have a balanced hybrid working model to ensure you get the flexibility you need and the successful candidate will spend their time between working in the office and working from home.

Major Duties :

• Manages the administrative and relationship needs of institutional trust clients.
• Maintains and develops client relationships exploring opportunities to provide additional products or services.
• Partners with other Client Relationship Managers and Relationship Managers/Client Executives to expand shared relationships.
• Cultivates strong working relationships with client contacts.
• Demonstrates ability to add value by anticipating possible solutions and partnering with client and internal partners to implement.
• Responds to inquiries from clients and coordinates client activity.
• Works with internal partners throughout the bank to facilitate implementation of solutions to client needs.
• Documents services provided specialized procedures and on-going written communication with clients in managing daily activity.
• Develops understanding of clients business objectives goals and market challenges to ensure they are compatible with the banks market strategy.
• Recommends new services and products with an awareness of the impact decisions have on the organization.
• Develops an understanding of client profitability.
• Travels to client locations with RM/CE on a selected basis where revenue new business opportunities and/or servicing require a call.

Knowledge:

• Knowledge of trust or asset management finance and/or relevant business segment specific issues usually acquired through work experience is required to manage client relationships and consult on client needs.
• Skills in negotiation leadership sales and client servicing are necessary to service the client relationship.
• Knowledge of applicable industry laws and regulations usually acquired through prior work experience.
• Knowledge of portfolio management concepts usually acquired through formal education or experience is needed to consult on client needs.

Experience: 3 - 6 years experience in financial servicing/accounting fields with client servicing background

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.