Omnichannel Customer Engagement Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.
Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.
Job Description
Key Responsibilities:
Oversee the operations of tools and platforms within the omnichannel customer engagement ecosystem ensuring overall stability security and efficiency. Coordinate upstream and downstream platforms within the ecosystem to ensure smooth data flow and business logic alignment supporting an end-to-end customer engagement experience. Drive ecosystem optimization feature enhancement and data flow design by collaborating closely with cross-functional teams and external vendors ensuring continuous improvement and alignment with business needs. Manage and support data extraction analysis and reporting related to customer engagement providing actionable insights and decision-making guidance for business teams. Manage and maintain registered customer data and consent information ensuring compliance security and traceability of customer information.
Qualifications:
- Minimum of 8 years of experience in platform operations or data management; experience in digital marketing or omnichannel projects is a plus;
- Strong knowledge of WeChat Enterprise WeChat CRM CDP and marketing automation platform architecture and data flow design;
- Excellent cross-functional coordination and vendor management skills;
- Solid understanding of platform management data security and compliance requirements;
- Strong project management skills with proven execution capability.
在吉利德我们致力于为所有人创造一个更健康的世界过往逾35年间我们在HIV病毒性肝炎COVID-19肿瘤等危及生命的疾病领域持续推动药物革新改善患者生活并在全球范围内提升药物可及未来我们将继续应对全球最具挑战的健康问题为实现这一使命需要我们同心协力坚定信念和不懈努力
每个你都将在我们探索和推动改变生命的科学创新进程中扮演至关重要的角色吉客是我们得以实现伟大愿景的重要伙伴我们期待充满热忱志存高远的你在这里创造真正的影响力
我们深信卓越的管理者才能赋能卓越的团队每一位吉利德领袖都致力于为吉客创造积极的工作体验无论你现在抑或有志向成为团队管理者都是塑造吉客文化的关键引擎让我们共同创造一个让每位吉客都能感受到包容持续成长和充分赋能的职场环境实现未来无限可能
加入吉利德科学携手突破不可能
主要职责
统筹管理全渠道客户互动生态系统中的工具与平台运营确保整体运行稳定安全高效 协调生态体系内的上下游平台确保数据流转顺畅业务逻辑一致支持端到端的客户互动体验 通过与跨职能团队及外部供应商紧密合作推动全渠道客户互动生态优化功能升级与数据流设计确保平台持续优化并符合业务要求 管理并支持客户互动的数据提取分析与报告支持为业务团队提供决策依据和可行性洞察 管理并维护注册客户的数据与知情同意Consent信息确保客户数据的合规性安全性与可追溯性
任职资格
- 具备 8 年以上平台运营或数据管理相关经验有数字营销或全渠道项目经验者优先
- 熟悉微信企业微信CRMCDP营销自动化平台架构及数据流设计
- 具备优秀的跨部门协调与供应商管理能力
- 深刻理解平台管理数据安全及合规要求
- 具备良好的项目管理能力与执行力
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Gilead Sciences is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensu ... View more
