Remote French Speaking Customer Advisor

We are a globally renowned leader in the technology and integrated services space dedicated to enhancing the operations of some of the worlds most recognized household names. Operating across over 70 countries we are consistently recognized for our outstanding workplace culture winning multiple awards for Best Company Culture and Worlds Best Workplaces. This is your chance to join a team that is not just meeting expectations but setting new industry standards for customer experience.

If you are a talented French speaker looking for a remote role with impact step into the position of a Remote French Speaking Customer Advisor. You will be vital in supporting clients within high-demand sectors like tech finance travel and health.

Your Success Path: Training and Advancement

We are deeply committed to your professional development. Your journey starts with comprehensive fully compensated training to equip you with all the necessary product knowledge and support techniques. Well also provide all the required equipment for a comfortable and productive home office setup. We believe in promoting from within; a compelling 80% of our leadership team has grown from entry-level roles! We actively invest in your future by offering extensive FREE Learning and Leadership Development programs specialized career courses and language enhancement classes.

Your Daily Impact: Solving Complex Issues

As a core member of our support team your primary channel will be the telephone (70%) with additional communication handled via chat and email. You will expertly address customer inquiries across two main business verticals:

• Assisting Drivers: Your duties will range from helping users with complex app troubleshooting and account support to managing session initiation/closure and processing sensitive payment and refund requests.
• Supporting Station Owners: You will diagnose and resolve technical station issues manage equipment replacement logistics assist with pricing model configurations and ensure accessibility settings are accurate.

Your main goal is to skillfully troubleshoot technical and operational issues provide clear and patient step-by-step guidance and handle all interactions with a proactive customer-first attitude and meticulous attention to detail.

Who Were Looking For

The ideal candidate will bring the following to our team:

• Fluency in French (C1 level) is essential complemented by a working intermediate knowledge of English (B2 level).
• Exceptional clear communication and interpersonal skills for phone-based support.
• A proven ability to juggle multiple tasks effectively in a demanding fast-paced environment.
• Strong analytical capabilities and a knack for problem resolution.
• A minimum of six months of prior experience in the Business Process Outsourcing (BPO) industry.

Compensation and Work Schedule

We offer a secure full-time long-term contract alongside a highly competitive package of benefits. This includes a Medical Subscription and flexible benefit choices available through our tailored platform. We also offer financial incentives through our employee referral program.

Please Note the Night Shift Requirements:

This position requires dedicated availability for French Night Shifts. Scheduled times generally fall between 15:00 and 00:00 with occasional later shifts also required (e.g. 20:00 to 04:00 or 22:00 to 06:00).