Technical Support Specialist
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Job Location:
Fairmont, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company:Davey Resource Group Inc.
Locations:Fairmont WV
Additional Locations:Fairmont WV
Work Site:On Site
Req ID:217369
Position Overview
Vegetation Management (VM) Technical Production Support Specialist
Schedule: 40 hours Monday Friday
Locations:Reading PA; Greensburg PA; Fairmont WV
Duration: 6 months with potential for extension or long-term
Vegetation Management Technology Production Support to assist with all aspects of day to day usage of our
Vegetation Management work management software known as VMS (Vegetation Management Solution) on iOS
mobile devices by 2000 end users consisting of internal staff and external contractors who perform
operational field activities on the distribution and transmission system in Ohio Pennsylvania New Jersey
Maryland and West Virgina.
Job Duties
Provide high level of exceptional customer support of end users
o Maintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel issued Equipment
and Accessories for iOS mobile devices
o Maintain activate troubleshoot wireless cellular accounts on iOS mobile devices
o General support troubleshooting and assistance for iOS mobile devices
o VPN functionality
o Bluetooth functionality
o Ensuring compliance with client Cyber Security user & device requirements
o Active Directory user provisioning
o License provisioning
o Multifactor Authentication Support
o Create respond and resolve tickets respresenting VMS Support Desk
o Investigate and resolve data issues within the VMS software to support tickets (80-90% of
duties)
o Provide administrative assistance in handling data for VMS in database (80-90% of duties)
o Share screen with end users to resolve support tickets
o Identify enhancements and defects for VMS software enter into database (Quality Center or
equivalent)
o Escalate tickets to appropriate department/vendor for resolution
o Assist users with log on activation MicroSoft Office 365 Apps PowerBI usage
o Share results of daily application support in the form of lessons learned and global
communications as identified
o Computer Use Agreement adherance
o Software or hardware upgrades
o Work with staff and management to address any user non-compliance issues
o Provide IT Solutions information users and iOS mobile devices
o Assist with onboarding offboarding and transfer of employees
o Issue computer hardware and accessories to users as needed
o Attend staff meetings as required
o Integrate understanding of Utility Vegetation Management and VMS to support end users
o Support end users in the field in understanding and usage of VMS
Qualifications
Required qualifications:
- Excellent customer service and communication skills in a fast paced environment with ability to multiitask
- Ability to work independently and manage time and tasks to complete work by defined deadlines
- Superior problem-solving and technical computer skills to provide Support Desk ticket resolution
- Basic understanding of Utility Vegetation Management best management practices (BMPs)
- Prior experience with support of data databases and Support Desk
- Ability to work from office setting 100% of time
- Ability to travel with possible overnight stays (5 - 10%)
- Ability to handle and track hardware in support of software and user
- Prior experience training or supporting training on software/s to new or returning users
Preferred qualifications:
- Experience with VMS (Vegetation Management Software) a plus
- Bilingual (English / Spanish) capabilities strongly suggested
Additional Information
What We Offer:*
- Paid time off and paid holidays.
- Opportunities for advancement.
- All job specific equipment and safety gear provided.
- 401(k) retirement savings plan with a company match.
- Employee-owned company and discounted stock purchase options.
- Group Health Plan.
- Employee Referral Bonus Program: Send-A-Friend.
- Locations throughout the United States in major cities and desirable areas.
- Career Development Program supported by industry expert safety specialists and skilled trainers.
- The Davey Tree Family Scholarship for children of employees.
- Charitable matching gift program.
*All listed benefits available to eligible employees.
Additional Information:
At Davey our values are our compass and core to everything we do. Davey Resource Group values itself on Safety Integrity Expertise Leadership Stewardship and Perseverance. Pre-employment drug screen (marijuana included) and background check required.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability or status as a protected veteran.
ACCOMODATIONS: If requested by an employee or otherwise as required by law reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.
Company Overview
DAVEY RESOURCE GROUP a division of The Davey Tree Expert Company is a leader in the natural resource environmental and forestry consulting industries throughout the United States.
The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class including race color religion sex pregnancy sexual orientation gender identity or expression national or ethnic origin marital or familial status disability status as a protected veteran status as an Aboriginal or Indigenous person or other classification protected by law.
Davey Resource Group Inc. is a leader in the natural resource environmental and forestry consulting industries throughout the United Tree Expert Company provides research-driven tree services grounds maintenance and environmental consulting for residential utility commercial and environmental partners in the U.S. and Canada. We care about our clients each other and the world around us. We offer the resources size and stability of a big company while maintaining the culture entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career theres a place for you at Davey. To learn more visit .
Accommodations:If requested by employee or otherwise as required by law reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.
If you need assistance at any time please contact us at 1- or at .
Employment Type:Permanent
Job Type:Full Time
Travel Expectations: Up to 25%
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
With over 130 years of experience, you can rely on Davey’s safe, professional tree services for your home, like tree trimming, tree health inspections, tree removal, tree fertilization, and cabling and bracing. Find a local office near you to schedule a free tree consultation today.
