Workforce Management Systems Manager (Healthcare | UKG)
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
Position Summary:
We are seeking an experiencedWorkforce Management Systems Manager with a deep understanding of UKG (Ultimate Kronos Group) solutions to lead the strategic oversight optimization and support of workforce management systems across our healthcare organization. This role is critical in ensuring the delivery of efficient compliant and data-driven staffing processes that directly support patient care operations.
The ideal candidate will bring a strong background in healthcare workforce operations deep expertise in UKG (Dimensions Workforce Central or Ready) and the ability to lead cross-functional initiatives in a complex multi-site environment.
Key Responsibilities:
- Work under the direction of Enterprise IT Director as joint system owner and subject matter expert for the UKG Workforce Management Suite ensuring optimal system performance and alignment with healthcare workforce needs.
- Lead the implementation configuration upgrades and ongoing support of UKG WFM modules (Timekeeping Advanced Scheduling Analytics etc.).
- Collaborate with HR Nursing Clinical Operations Payroll and IT to design and support efficient scheduling staffing and timekeeping processes.
- Ensure compliance with healthcare labor regulations union agreements credentialing requirements and organizational policies.
- Analyze staffing data and workforce trends to support operational decisions and improve cost efficiency and clinical coverage.
- Troubleshoot system issues manage escalations and coordinate with UKG support for resolution.
- Develop and deliver user training documentation and onboarding materials to ensure system adoption and consistency.
- Manage interfaces and integrations between UKG and other systems such as HRIS payroll credentialing ERP and EHR systems (e.g. Workday Lawson Oracle Epic).
- Monitor data integrity and audit system usage to ensure accuracy in time reporting scheduling and labor distribution.
- Lead and support WFM-related projects across hospital units and outpatient facilities including process improvement and change management initiatives.
Required Qualifications:
- Bachelors degree in financial systems Information Systems Healthcare Administration or a related field required.
- 7 years of experience with computer systems and applications.
- 5 years of experience planning/managing projects.
- 5 years of progressive experience in workforce management or FINSYS/HRIS roles with experience in a healthcare setting preferred.
- 5 years of hands-on experience with UKG systems (Dimensions Workforce Central or Ready) including configuration and administration.
- Strong knowledge of healthcare scheduling practices clinical staffing models and compliance requirements preferred (e.g. CMS Joint Commission union rules).
- Excellent data analysis skills including familiarity with UKG Analytics or similar BI tools.
- Strong project management skills with the ability to lead cross-functional teams.
- Excellent interpersonal and communication skills with the ability to influence and collaborate across departments.
Preferred Qualifications:
- UKG Pro or UKG Dimensions certification(s)
- Experience with UKG advanced scheduling or demand-based scheduling in healthcare
- Experience with Workday ERP HCM/Payroll is preferred
- Familiarity with healthcare credentialing systems and staffing compliance tools
- Experience with system integrations using APIs or middleware platforms
- Project Management Certification (e.g. PMP CAPM)
- Experience with Lean Six Sigma or similar process improvement methodologies
Key Competencies:
- Strategic and analytical thinking
- Deep understanding of healthcare operations
- System implementation and lifecycle management
- Change leadership and user training
- Strong collaboration and cross-functional communication
- Data integrity and process compliance
Salary Range: Minimum$53.55/visit - Maximum$93.74/visit. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
About Company
Johns Hopkins Medicine is a leading health system and academic institution in the U.S. Find information about doctors, locations, appointments, billing, research, education and more.
