Hebrew Speaking Customer Advisor

Are you a fluent Hebrew speaker seeking a dynamic remote career opportunity in the digital entertainment sector We are expanding our operations and actively recruiting motivated individuals to join our team as a Remote Hebrew-Speaking Customer Advisor for an innovative global streaming project. This is an exceptional chance to build a meaningful career from the comfort of your home anywhere in Lithuania contributing to a project that brings world-class entertainment to customers.

The Role: Elevating the Streaming Experience

You will act as the key connection between the platform and its Hebrew-speaking user base. Your primary objective is to deliver seamless high-quality support ensuring customers can enjoy their streaming content without interruption. This role is perfect for those who thrive on problem-solving and excel at guiding users through technical and account-related inquiries.

Core Responsibilities for Success:

• First Point of Contact: Engage with Hebrew-speaking customers across all channelsphone email and live chatusing clear and fluent communication.
• Technical Troubleshooting: Diagnose and resolve common streaming issues including app crashes buffering problems device compatibility conflicts and login errors.
• Account and Billing Support: Efficiently handle all subscription payment and account modification inquiries ensuring clarity and accuracy in every transaction.
• Customer Advocacy: Manage and resolve complex complaints with empathy transforming frustrated users into loyal satisfied subscribers.
• Data Integrity: Maintain meticulous accurate records of all customer interactions and technical solutions within our CRM system.
• Continuous Learning: Stay proactively informed about the latest platform updates new content releases and service policies to provide expert guidance.

What We Need in Your Profile

We are dedicated to building a team of adaptable passionate professionals. While prior experience is welcome we prioritize strong linguistic skills and a committed customer-centric attitude.

• Mandatory Language: Native or C1 level fluency in Hebrew (both written and verbal) is essential for effective customer support.
• Inter-team Communication: A good working proficiency in English (B2 minimum) is required for training team collaboration and internal documentation.
• Location Strictness: You must be currently and legally located within Lithuania. This is a permanent remote position and we do not offer a relocation package.
• Remote Work Readiness: The self-discipline and ability to work productively and independently in a home-office environment.
• Digital Literacy: Strong basic computer skills and the aptitude to quickly master various customer support software and digital tools.
• Problem-Solver: An innate curiosity and dedication to finding quick effective solutions for user issues.
• Team Player: Willingness to contribute to a positive team culture sharing knowledge and supporting colleagues.

Investment in Your Career

We believe in supporting our employees with a rewarding package and clear pathways for advancement within the dynamic digital media industry.

• Compensation: A competitive salary package that recognizes your skills and dedication.
• Benefits: Comprehensive health and life insurance coverage.
• Work Setup: All necessary equipment provided to establish a professional productive remote workstation.
• Development: Structured paid training and clear opportunities for career growth within our global organization.
• Flexibility: Enjoy the benefits of a flexible work environment and a supportive diverse team culture.

This is your chance to gain invaluable experience in high-level customer service and technology support. Join us and help shape the future of entertainment delivery!