Safe & ConnectedOut of Hours Customer Service Manager
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Job Summary
We are working closely alongside with local authority in Enfield to assist with the appointment of a Safe & Connected/ Out of Hours Customer Service Manager on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 210.17- 263.51 per day
Summary:
The Safe & Connected Operations Manager (MM2) is a pivotal management position within the Safeguarding & Community Services team of the People Department at Enfield role is responsible for supporting the Service Manager in leading and delivering the Safe & Connected service which provides an end-to-end assistive technology and telecare service. This service is crucial for enabling customers in Enfield to maintain their independence and provides reassurance to customers their family and role also involves supporting the strategic leadership and direction for the Councils Out-of-Hours (OOH) Customer Services
Responsibilities:
- Take delegated responsibility to manage aspects of the service area according to operating principles actively managing and monitoring the work flow to deliver positive customer outcomes
- Provide respectful leadership line management and supervision of staff setting high professional standards.
- Support the Head of Service in providing strategic leadership and direction for the Councils OOH Customer Services including setting performance targets and driving continuous improvement.
- Support the Head of Service in leading the development and implementation of comprehensive crisis management plans for OOH operations ensuring staff training and effective coordination with internal and external agencies
- Participate in performance management and report on key areas including work flow and financial monitoring.
Essentials:
- Proven experience of leadership and management
- Proven experience of budget management and other resources
- Proven experience of working in an environment assessing risks when responding to emergency requests from the elderly and/or vulnerable personscite: 74. Understanding of positive risk taking risk assessment/management and safeguarding adults
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an Enhanced DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
