Clinical Operations Business Partner- Central Europe (Munich)

Job Tile- Clinical Operations Business Partner- Central Europe

Location: Munich
Segment / Business Unit: MVH Europe
Function: Central Operations
Reports to: Director Field Operations Control MVH Europe
Languages: Proficiency in English and any other European Languages

About MVH Europe

Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus operating over 500 animal hospitals and clinics across 17 European countries. Together our teams deliver high-quality modern veterinary care for companion animals ensuring peace of mind for pet owners through excellent access and patient safety.

AniCura our largest brand in Europe provides care to over three million patients each year through 12500 dedicated professionals. Linnaeus operating primarily in the UK and Ireland is home to over 6000 Associates empowered to deliver exceptional care through a culture of collaboration clinical excellence and continuous development.

At MVH Europe we prioritize a culture of accountability inclusion and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. We support our teams through strong governance comprehensive wellbeing programs and a shared passion for delivering exceptional outcomes in veterinary care.

About the Role

The Clinical Operations Business Partnerplays a vital role in driving operational efficiency and consistency across our European network of veterinary clinics.

You will act as the key link between central operations and clinic teams ensuring that strategies standards and best practices are effectively implemented at the clinic level. By providing hands-on coordination communication and operational support youll help our clinics deliver excellent service streamlined workflows and consistent performance all while staying closely aligned with MVHs purpose and values.

This is a unique opportunity for an operations professional passionate about the veterinary or healthcare sector looking to make a meaningful impact at both the strategic and clinic levels.

Key Responsibilities

• Coordinate the implementation of operational initiatives and standard processes across clinics.
• Act as a liaison between clinics and central teams (P&O Finance Procurement and others) to resolve operational challenges and maintain strong communication.
• Monitor compliance with operational standards escalating issues and supporting clinics to close performance gaps.
• Identify and share best practices across the network to foster harmonisation and continuous improvement.
• Support onboarding and training of clinic leadership on tools processes and business systems.
• Facilitate communication of updates process changes and key initiatives from central teams to clinics.
• Participate in optimisation projects to improve workflow efficiency scheduling and resource utilisation at clinic level.

Experience Required

• Bachelors degree in Healthcare Administration Business or a related field.
• 5 years experience in operations coordination or business partnering ideally in a healthcare or veterinary environment.
• Strong organisational and project management skills with experience working cross-functionally in a matrixed structure.
• Excellent interpersonal influencing and communication skills able to engage confidently with clinic and central teams.
• A solid understanding of clinic operations workflows and common operational challenges.
• Veterinary operations background or equivalent industry experience is an advantage.

Key Mars Leadership Competencies

• Collaborates
• Customer Focus
• Ensures Accountability
• Instils Trust
• Manages Complexity

Our offer:

Join a purpose driven company where were striving to shape the future of veterinary care together.

An industry competitive salary and benefits package

A stimulating work environment with good opportunities for personal development

Freedom to take responsibility and the opportunity to influence

Flexible working hours hybrid working international digital work environment

Learning and development opportunities

The opportunity to cuddle our beloved 4-legged friends in our offices.

We are always open for a conversation to discuss your individual needs

If this sounds like you:

Please contact Christina Scimeca Group Corporate Recruiter who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.

MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.

Internal Candidates/Associates: If you are interested in this position please reach out to the Corporate Recruiter to understand the internal recruitment