Support Engineer (Operations & Maintenance) Germany
Share
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
We have an exciting opportunity for you to join our Operations & Maintenance team as a Support Engineer. Curious about what this role entails Lets dive in:
- Establish and continuously improve software maintenance processes standards and SLA mechanisms.
- Build and maintain a knowledge base FAQs and incident review systems to boost team efficiency.
- Coordinate maintenance activities to ensure fast resolution of issues from customers and internal teams.
- Define response strategies based on issue severity and escalate critical problems promptly.
- Monitor version quality and analyze defect trends to drive product improvements.
- Collaborate with R&D delivery product and sales teams to accelerate issue resolution and enhance customer satisfaction.
Your profile
- Bachelors degree or higher in Telecommunications Electrical Engineering Computer Science Automation or similar.
- Minimum 5 years of experience in software development testing operations or technical support.
- Familiarity with cloud architecture and technology stacks (mobile front-end back-end); renewable energy software experience is a plus.
- Knowledge of defect management version control ITIL framework and SLA management.
- Ability to troubleshoot online issues independently using monitoring and log analysis tools.
- Excellent coordination and communication skills across teams and with customers.
- Strong resilience under pressure and ability to drive issue resolution.
- English and German proficiency at C1 level; additional languages are always a plus.
- Experience in software maintenance for energy internet photovoltaic or energy storage industries.
- International project experience.
Why us
About us
We are fighting every day to make our mission happen Clean Power for All!
With 870GW of clean power presently installed worldwide we are on the road to success!
Founded in 1997 by University Professor Cao Renxian Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale commercial & industrial and residential applications as well as internationally recognized floating PV plant solutions NEV driving solutions EV charging solutions and renewable hydrogen production systems.
Required Experience:
IC
Key Skills
- Foreign Office
- Analysis
- Banking Operations
- Corporate Finance
- Manual Testing
About Company
We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All ! With 650+GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao R ... View more
