Client Experience & Operations Manager (Somatic Embodiment Coaching)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Position: Client Experience & Operations Manager
Salary Range: USD 1500-2000/ month
Business Location: Florida USA
Working Hours: Remote Full Time 8:00 am to 5:00 pm EST (open to flexible hours) - Some weekend work is required
About the Company
The company is a global embodiment movement founded by a bestselling author blending transformation business and nervous system mastery.
Weve certified 80 facilitators served thousands of members and hosted world-class live events.
Our next chapter is bold:
10000 members
100000 books sold
Global recognition as the #1 embodiment platform in the world
To get there were hiring an experienced Client Experience & Operations Manager someone who brings structure to scale excellence to execution and measurable growth to every process.
This is not an entry-level support role.
Youve done this before. Youve built systems that drive revenue retention and client satisfaction and you have the numbers to prove it.
The Role
This hybrid position combines operations client experience and performance tracking.
Youll design and run the backend systems that keep clients engaged affiliates supported and the Body Talk ecosystem flowing seamlessly while creating KPIs that show real trackable results.
Key Responsibilities
Client Experience & Retention
- Create and maintain clear pathways for clients to engage stay active and get results.
- Build KPI dashboards to measure engagement retention and satisfaction.
- Monitor participation re-engage drop-offs and design retention touchpoints.
- Manage onboarding access and follow-up systems for all offers.
- Collect and organize testimonials feedback and case studies.
Affiliate & Partner Management
- Onboard and support affiliates with clarity (links assets prizes).
- Track performance and manage incentive programs and payouts.
- Build dashboards to measure affiliate growth and contribution to revenue.
- Maintain consistent communication leaderboards updates and celebration of wins.
Operations & Backend
- Manage and optimize systems (Kajabi Stripe Airtable Zapier Google Workspace ClickUp).
- Build efficient automations and document processes.
- Oversee backend delivery for launches memberships and certifications.
- Identify and close operational gaps proactively.
- Track and report on revenue conversions and retention weekly.
Founder Support & Reporting
- Prepare weekly KPI summaries and insights (leads conversions retention revenue).
- Manage team follow-ups and cross-functional communication.
- Anticipate operational needs before they become bottlenecks.
Youll Be a Perfect Fit If You:
- Have 35 years of experience leading operations or client-success inside a fast-scaling online brand coaching company or startup.
- Can point to measurable outcomes such as:
- Increased conversion or sales by 1030% through optimized client journeys or systems.
- Improved client retention by 1540% through proactive engagement.
- Reduced onboarding time from days to under 24 hours.
- Managed affiliate programs that generated $100K in tracked sales or grew participation by 50%.
- Have built and owned KPI frameworks dashboards and reporting systems to track growth retention and revenue.
- Thrive in founder-led environments comfortable with speed creativity and autonomy.
- Love both numbers and people youre as analytical as you are emotionally intelligent.
Energy & Culture Fit
This role holds the nervous system of the business keeping energy care and systems in sync.
You think in solutions not stories. Youre grounded communicative and thrive on turning chaos into clarity.
Embodied mantra:
I run the flow that allows the company to expand without friction.
Position Details
- Location: Remote
- Type: Full-Time (Contractor-to-Hire)
- Hours: Flexible with responsiveness during EST business hours
- Compensation: Competitive and growth-based aligned with experience and measurable KPIs
How to Apply
In the application page please include a link to your portfolio a short Loom (23 minutes) answering:
- What excites you about building systems and experiences
- Share a KPI framework or system youve built that improved revenue retention or client experience.
- Describe a time you transformed a reactive process into a repeatable high-performing one.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
