| Would prefer someone in range 8 to 12 Years of experience
4. Qualifications:
Required Skills and Abilities:
7 years of Business Analyst experience
3-5 years of Incident Management experience
3-5 years of Problem Management experience
Bachelors degree in business accounting IT or any related field
5. Must have skills: EXCELLENT Communication skills
Communicating ideas and viewpoints to executives and senior management
Acting as a liaison between business and IT groups.
Practical knowledge of ServiceNow reports/reporting
Practical Knowledge of PowerBI
Practical Knowledge in ServiceNow Performance Analytics advantageous
Proficiency in MS Office (Word Excel PowerPoint)
Practical knowledge of Microsoft Visio is advantageous
Ability to create ad-hoc ServiceNow reports to demonstrate theory/risk/finding
Build/maintain relationships with key stakeholders
Identify innovative ways to increase IT Availability/Stability
Creating monthly metric and performance reports
Proven experience as a business analyst
Ability to handle multiple deliverables in a fast-paced environment
Excellent problem-solving and analytical skills
6. Nice to Haves:
ITIL Certified would be a plus
7. Tasks & responsibilities :
Data mining ServiceNow Incident and Problem data looking for areas of opportunity
Researching and proposing possible solutions and writing reports to support findings
Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
The Big Rocks that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.
Utilize the monthly reports to identify business areas in need of improvement | |
Would prefer someone in range 8 to 12 Years of experience 4. Qualifications: Required Skills and Abilities: 7 years of Business Analyst experience 3-5 years of Incident Management experience 3-5 years of Problem Management experience Bachelors degree in business accounting IT or ...
| Would prefer someone in range 8 to 12 Years of experience
4. Qualifications:
Required Skills and Abilities:
7 years of Business Analyst experience
3-5 years of Incident Management experience
3-5 years of Problem Management experience
Bachelors degree in business accounting IT or any related field
5. Must have skills: EXCELLENT Communication skills
Communicating ideas and viewpoints to executives and senior management
Acting as a liaison between business and IT groups.
Practical knowledge of ServiceNow reports/reporting
Practical Knowledge of PowerBI
Practical Knowledge in ServiceNow Performance Analytics advantageous
Proficiency in MS Office (Word Excel PowerPoint)
Practical knowledge of Microsoft Visio is advantageous
Ability to create ad-hoc ServiceNow reports to demonstrate theory/risk/finding
Build/maintain relationships with key stakeholders
Identify innovative ways to increase IT Availability/Stability
Creating monthly metric and performance reports
Proven experience as a business analyst
Ability to handle multiple deliverables in a fast-paced environment
Excellent problem-solving and analytical skills
6. Nice to Haves:
ITIL Certified would be a plus
7. Tasks & responsibilities :
Data mining ServiceNow Incident and Problem data looking for areas of opportunity
Researching and proposing possible solutions and writing reports to support findings
Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
The Big Rocks that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.
Utilize the monthly reports to identify business areas in need of improvement | |
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