Director SME Investment Operations (Global Research & Risk Solutions)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a seasoned and execution-driven individual to lead delivery for our non-investment-focused client relationships. This role requires a strategic thinker with a strong bias for action process discipline and team leadership. You will be responsible for overseeing service delivery teams improving KPIs implementing scalable processes and driving cross-functional collaboration to ensure operational excellence and client satisfaction.
This is a high-impact high-ownership role ideal for professionals who thrive in fast-paced high-accountability environments.
Key Responsibilities:
Operations Leadership:
- Lead and manage day-to-day operations across client-facing delivery teams.
- Ensure adherence to internal SLAs TAT quality benchmarks and overall client satisfaction.
Performance Management:
- Define and track key performance indicators (TAT SLA compliance resource utilization).
- Drive continuous improvement in productivity quality and delivery metrics.
Strategic Execution:
- Translate business strategy into operational plans.
- Oversee capacity planning workload distribution shift structures and team bandwidth management.
Team Leadership:
- Manage and coach mid-level managers and team leads; drive team performance and accountability.
- Foster a culture of transparency ownership and high standards.
Process Excellence:
- Identify operational bottlenecks and lead initiatives for SOP development automation and process optimization.
- Roll out workflow changes tech tools and process enhancements effectively across teams.
Customer-Centric Operations:
- Proactively manage escalations and ensure client expectations are consistently met or exceeded.
- Align internal workflows and quality metrics with external client requirements.
Governance & Compliance:
- Maintain adherence to quality standards and industry regulations.
- Ensure documentation and audit-readiness across operations.
Required Skills:
client relationshipsService DeliveryInvestment OperationsProcess ExcellenceTeam Managementday to day operations
Key Skills
- Anti Money Laundering
- Commercial Property Paralegal
- Field
- Budgeting
- BI
