Team Manager, Retail Customer Care
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Job Location:
Monthly Salary:
Posted on:
03-11-2025
Vacancies:
1 Vacancy
Job Summary
This role requires a leader who feel passionate about people leadership and will advocate for customer specialist and business needs to drive operational and continuous improvements. The candidate will actively reinforce and foster a culture of inclusion diversity support debate wellness and candidate will be responsible for the day-to-day management of RCC specialists as well as collaborating closely with various departments across Apple to deliver the best possible Apple experience to our customers. The successful candidate will achieve results by fostering an environment that delivers outstanding customer experiences and enhancing the efficiency and effectiveness of the frontline specialist team.
- Experience working with human resources in areas pertinent to employee management such as performance welfare and development
- Instill trust within the team and operate with a high level of integrity
- Communicate with excellence and tailor your communication style to different audiences
- Develop others through mentorship coaching and effective feedback
- Exceed goals successfully and persist in accomplishing objectives despite obstacles and setbacks
- Fluent in both English and Mandarin (speaking reading writing)
- Role models inclusive leadership behaviors and embraces their responsibility to build develop and retain diverse teams
- Makes space to listen learn and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity care and commitment
- 5 years experience in Sales Retail or Customer Care Center landscapes
- 2 years of management experience leading a team of 15 direct reports
- Knowledge for WeChat Douyin Taobao Xiaohongshu and other local e-commerce platforms
- Experience leading in a multi-lingual/cultural environment
- Instill trust within the team and operate with a high level of integrity
- Follow through on commitments and establish mechanisms to encourage others to do the same
- Make timely and sound decisions by asking questions and using analytics experience and judgment
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing environment
- Resolve conflict and settle differences in productive ways
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
