Patient Service Representative
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Job Location:
Norristown, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Patient Service Representative
Location: East Norriton
Organization: Premier Orthopaedics in partnership with Philadelphia Hand to Shoulder
Overview
Premier Orthopaedics in partnership with Philadelphia Hand to Shoulder is seeking a dedicated and skilled Patient Service Representative to join our team at our East Norriton office. As two of the regions most respected providers of orthopedic and upper extremity care we offer a collaborative patient-focused environment that prioritizes clinical excellence innovation and ongoing professional development.
Position Summary
The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients managing check-in/check-out verifying insurance scheduling appointments and collecting payments while maintaining accuracy and confidentiality in all patient interactions.This is a part-time on-site position.
Key Responsibilities:
- Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
- Answer incoming calls accurately and relay messages as needed
- Assist patients in completing medical history and other required forms
- Collect demographic and insurance information financial consent forms and required authorizations/referrals
- Collect co-payments co-insurances and past-due balances; explain financial responsibilities to patients
- Complete insurance and benefits verifications and notify relevant parties of coverage issues
- Schedule follow-up appointments and coordinate authorizations or referrals
- Scan patient information and maintain accurate EMR documentation
- Prepare charts for the following day according to the practice schedule
- Maintain a secure and accurate cash drawer including daily balancing
- Uphold patient confidentiality and HIPAA compliance
- Maintain an organized and professional front office workspace
- Follow established front office SOPs and site-specific protocols
- Perform other duties as assigned
Qualifications
Education:
- High school diploma GED or equivalent working knowledge preferred
Licenses & Certifications:
- None required
Experience:
- Minimum of 12 years of patient registration or front office experience in a medical or healthcare setting preferred
- Experience with insurance rules and regulations medical terminology and EMR systems highly preferred (Allscripts Pro Suite a plus)
- Experience collecting payments and explaining financial responsibilities to patients preferred
- Knowledge of HIPAA guidelines and office safety protocols
- Ability to communicate effectively with physicians staff patients and the public and establish positive working relationships with internal and external stakeholders
Compensation & Benefits
- Supplemental Benefits Only
- Benefits begin the first of the month following hire date (for full-time employees)
- Opportunities for growth and advancement
- Employee referral reward program
About Premier Orthopaedics & Philadelphia Hand to Shoulder
Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania New Jersey and Delaware.
Premier Orthopaedics delivers expert treatment for orthopedic injuries joint disease interventional spine care regenerative medicine and comprehensive physical therapy services supported by more than 150 providers across 50 locations. Our facilities include state-of-the-art MRI centers outpatient surgery centers physical therapy clinics and orthopedic urgent care centers to ensure timely access to high-quality patient-focused care.
Philadelphia Hand to Shoulder Center (PHSC) a division of Premier Orthopaedics has been nationally recognized for more than 50 years for its specialized care of the hand wrist elbow arm and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless carefrom diagnosis and treatment to post-operative and rehabilitative recovery. With 14 convenient locations across Pennsylvania and New Jersey PHSC offers advanced integrated care to restore function mobility and quality of life for patients with upper extremity conditions.
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
About Company
The recognized leader in comprehensive musculoskeletal care delivery, practice management and value-based orthopedic care.
