Senior Manager, US IT Infrastructure Service Delivery

Requisition ID: 240441

Salary Range:102765.00-196690.00

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors including but not limited to the successful candidates relevant knowledge skills and experience.

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Global Banking and Markets

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America operating globally for over 100 years. Scotiabanks strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing mergers & acquisitions corporate banking institutional equity sales trading and research fixed income products derivatives energy foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose

Execution of IT Service Management for the US IT Infrastructure domain. Responsible for the end-to-end delivery of the US IT infrastructure services. This role ensures alignment with business requirements on service quality project delivery vendor oversight and budget/expense management.

What Youll Do

GTEP Intake Management: Act as the primary point of contact for US GTEP requests to the global IT teams ensuring streamlined communication eliminating duplicate efforts and prioritizing inquiries to align with global governance and strategic initiatives (Enterprise Delivery Framework).

US Intragroup Service Management: Manage IT services delivered by the global head office to the US region ensuring they meet US financial regulatory requirements by coordinating service delivery monitoring service level metrics and addressing regional gaps and risks in collaboration with global teams.

Service Desk Governance: Govern the IT Service Desk by leveraging operational metrics to monitor intake volumes evaluate resource efficiency and assess service quality drive continuous improvement initiatives by aligning with global support models and organizations.

Establish and lead a Service Desk transformation initiative aimed at increasing operational maturity and efficiency through process optimization automation opportunities enhanced knowledge management and improved user experience.

US IT Communication Channels: Manage IT communications with appropriate stakeholders by coordinating timely and clear updates on major incidents planned changes and operational impacts ensuring messages are tailored for business and technical audiences

US GTEP Project Oversight: Oversee project managers responsible for IT infrastructure initiatives in the US region working closely with global IT partners to successfully execute projects related to servers networks storage data centers etc.

Budget and Expense Management: Manage the budget and expenses for the IT infrastructure in the US region ensuring accurate forecasting cost control and alignment with strategic priorities by tracking expenditures optimizing resource allocation and partnering with finance and global IT teams.

US GTEP Vendor Management: Act as the vendor risk/relationship manager for US IT infrastructure vendors by assessing monitoring and mitigating third-party risks ensuring vendor services meet contractual operational and regulatory requirements managing invoices and payment processes.

Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct.

Builds a high performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.

What Youll Bring

Bachelors degree in Information Technology Computer Science or related field
10 years of experience in IT infrastructure and service management with at least 5 years in a leadership role.
Proven experience managing cross-functional teams and global IT service delivery
Deep understanding of IT Service Management (ITSM) frameworks (e.g. ITIL).
Strong knowledge of infrastructure domains: servers networks storage data centers.
Experience with service desk operations transformation initiatives and support models.
Familiarity with financial regulatory requirements impacting IT services in the US.
Demonstrated ability to lead large-scale initiatives and drive operational maturity.
Strong vendor management and third-party risk oversight capabilities.
Skilled in budget planning expense tracking and resource optimization.

Interested

If your experience is closely related but doesnt align perfectly with every qualification we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank every employee is empowered to reach their fullest potential respected for who they are and embraced for their differences. Thats why we work to grow and diversify talent and engage employees in a performance-oriented culture.

Whats in it for you

Scotiabank wants you to be able to bring your best self to work and life every day. With a focus on holistic well-being our many flexible benefit programs are designed to help support your unique family financial physical mental and social health needs.

#Dallas

Location(s): United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.