Analyst, Business Partner Analytics

At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner.Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

Do you thrive in a fast-paced analytical environment where innovation excellence and creating actionable insight are not just catch-phrases but steeped in the companys culture

We have an opening for an Analyst with a strong intellect even stronger curiosity and an experienced problem solver who can drive business value by proactively recognizing needs connecting the dots and turning them into actionable insights and recommendations. Working across nearly all parts of Constant Contact the Analytics team is on a journey to develop a deep understanding of our customers across all aspects of their lifecycle leveraging internal and 3rd party data. The group also focuses on internal performance optimization.

Constant Contact helps small businesses and nonprofits connect with their customers clients and members. We champion the needs of small organizations and provide an easy affordable way to build successful lasting customer relationships. Our customers get real results through email newsletters surveys events social media promotions and postings online listings and more. Were looking to expand our Analytics team in a hybrid role from our Waltham office.

Serving an array of business stakeholders across the organization the Analyst will conduct and analyze data on customer behavior profiles and product engagement. As a part of cross-functional teams (e.g. Product Marketing Finance Customer Success) you will be responsible for innovating the customer experience throughout the customer lifecycle and conducting analyses to uncover customer insights.

What Youll Do:

• Collaborate with Marketing Product Management Finance Customer Success and other internal stakeholders to identify opportunities for analysis and optimization of product experience and acquire and retain valuable customers.
• Partner with stakeholder leadership to develop reporting dashboards and analyses that drive improved performance and decision-making.
• Provide insights into customer and product behavior and engagement to the rest of the business.
• Partner closely with the data warehouse team to understand data availability and the flow of data through various systems.
• Develop data inquiries and conduct data exploration and data mining to determine program effectiveness and predict future performance
• Partner closely with business stakeholders to ensure insights are leading to action and measuring the business impact.

Who You Are:

• Bachelors degree (preferably in a quantitative field such as analytics business math statistics economics or computer science).
• 1 to 3 years of experience conducting analytical analyses in a business setting and telling stories with data or a recent graduate with relevant experience.
• Experience with SQL and data visualization tools (e.g. Tableau Looker Power BI)
• Advanced degree (Masters) in Statistics Economics Data Science Data Analytics or other quantitative discipline a plus.

What Will Make You Thrive:

• Resourceful and a motivated problem solver. You enjoy and have demonstrated ability tackling complex problems drawing inferences from data and using your analysis skills and business acumen to identify solutions.
• Can operate effectively in an environment with rapid change and ambiguity.
• Solid organizational and project management skills with the ability to meet tight deadlines in an environment of competing priorities.
• Strong communication skills. An ability to talk both to the technical teams responsible for the data and comfortable explaining data and conclusions to non-technical teams.
• Experience manipulating and cleansing data in Python and/or R a plus.

Why Youll Love It Here:

• At Constant Contact we exist to help the small stand tall. Team CTCTs work empowers small business owners and nonprofit leaders to follow their passions and grow their businesses. Were all about delivering success for our customers and our people.
• Opportunity to make an impact in a growing SaaS company.
• Collaborative data-driven culture focused on innovation and results.
• Career growth opportunities in analytics and beyond.

Why Youll Love Us:

• We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses non-profit organizations and community groups.
• Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person participate in live trainings and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact Inc. and a part of the Constant Contact group of brands.

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Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters staffing firms search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.