Copy and Mail Center Site Supervisor

About IST Management:
IST Management Services is the fastest-growing national facilities management company specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management including Facilities Management eDiscovery and Electronic Document Services.

Position Summary:
The Site Supervisor will support the client in overseeing the daily operations of Hospitality Reception and High-Volume Scanning Copy and Mail Services team. This role requires hands-on leadership attention to detail and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication problem-solving and organizational skills as well as a strong commitment to operational excellence.

Key Responsibilities:

• Supervise and coordinate day-to-day operations of scanning copying and mail functions.

• Conference Room and Hospitality set-ups to include supply and inventory management.

• Provide leadership and direction to team members including scheduling task delegation and performance oversight

• Ensure production quality standards turnaround times and client SLAs are consistently met

• Train coach and mentor team members to enhance skill development and service quality.

• Support and step in for the Site Manager as needed including attending client meetings and reporting

• Maintain accurate documentation including job logs time records and productivity reports

• Troubleshoot issues with equipment workflow and client needs to maintain smooth operations

• Monitor inventory of supplies and coordinate with vendors or management for replenishment

• Foster a professional service-oriented environment that aligns with ISTs values and client expectations

What We Offer:

• Competitive salary and benefits package

• Opportunities for advancement and professional growth

• Paid training and skill development

• Dynamic and team-focused work environment

Hourly Compensation: $22.00-$24.00 USD per hour depending on production experience

Benefits Include: Paid Time Off Paid Holidays Medical Dental Vision STD LTD Life and 401K

Location: OFALLON ILL

Hours: Monday through Friday 8:30am - 5:30pm - NO WEEKENDS AND PAID HOLIDAYS

FREE PARKING

This direct hire role is for a Site Supervisor.

• Oversee the execution of high-volume mail scanning and document production tasks ensuring accuracy efficiency and compliance with service level agreements

• Litigation scanning and high volume printing

• Manage daily workflowand task assignments for the scanning copying and mail team to meet client deadlines and quality expectations

• Monitor staff performance and provide on-the-job training coaching and support to maintain high service standards

• Serve as the primary point of contact for escalated client requests or operational issues ensuring prompt and professional resolution

• Ensure team adherence to established procedures and protocols for handling confidential and time-sensitive materials

• Coordinate maintenance and troubleshooting of scanning imaging and mailing equipment to minimize downtime and disruptions

• Assist the Site Manager with reporting staffing and continuous process improvement initiatives to drive productivity and client satisfaction

Requirements:

• Prior experience in a mailroom scanning copy center or facilities services/legal environment strongly preferred

• Previous supervisory or team lead experience strongly preferred

• Excellent organizational and multitasking skills; Strong customer service and communication skills

• Proficiency with scanning and imaging systems and standard office equipment

• Ability to work MondayFriday within a shift range of 8:30 AM 5:30 PM while being able to support client events and functions based on needs to support early or late evenings if needed.

• High school diploma or equivalent required; additional education or certifications a plus

• Must have access to reliable transportation
• Professional appearance and demeanor
• Lifting up to 55 pounds
• Must be able to pass a drug screening and background checks

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment please let us know by informing our Talent Acquisition team at

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.