Let's begin! Sr Technical Support Analyst
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Job Location:
Charlotte, VT - USA
Monthly Salary:
USD 7 - 7
Posted on:
03-11-2025
Vacancies:
1 Vacancy
Job Summary
Skills and Competencies
- 7 years experience working on Server Desktop andor Help Desk support
Problem Solving: Facilitating problem solving and collaboration with stakeholders
Customer Service: Providing business support / technical assistance to Moodys associates both local and remote in the use of Microsoft Products MacOS VPN software and various proprietary applications.
Troubleshooting: Configuring installing supporting troubleshooting and repairing clientworkstations printers mobile devices audio video and office equipment.
Reporting: Providing timely follow-up to users and management on all support issues byensuring that all phases of desktop support including installations upgrades softwarehardware operating systems and operating system configuration issues are properlycoordinated monitored tracked and resolved.
Relationship Management: Ability to develop relationships with key stakeholders and endusers to facilitate feedback and partnering on deliverables
Reduce Recurring Issues: Reporting on root-cause analysis where there have beensignificant problems - explaining what happened why and what preventative measureshave been put in place to avoid a repeat.
Education/Certifications
- Bachelors preferred.
- MCSE is highly desirable
- Knowledge of ITIL.
Responsibilities
Provide technical services to internal customers by identifying prioritizing and confirming resolution of reported problems within specified service level agreements. Ensuring that the company values are demonstrated in all day to day activities in order to meet business needs.
About the team
The Technical Support Analyst (TSA) team located globally throughout Moodys offices with 100team members provide end-user support both in person and remote. The team collaborates dailyboth within their offices and across regions sharing information on trending issues and enforcingglobal policies at a local level. Key to the teams success is always striving to provide an outstandingcustomer experience and provide feedback to leadership on ways to improve our service.
Required Experience:
Senior IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Moody's CreditView is our flagship solution for global capital markets that incorporates credit ratings, research and data from Moody's Investors Service plus research, data and content from Moody's Analytics.
