Guest Experience Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Guest Experience Agent youll welcome guests and ensure a smooth friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced customer-focused environment.
Key Responsibilities:
- Deliver exceptional customer service during check-in check-out and throughout guest stays
- Proactively manage and resolve guest complaints
- Handle credit cash transactions and related documentation accurately
- Promote hotel services and special offers
- Respond to phone and email enquiries promptly
Qualifications :
What were looking for:
- Previous front office or customer service experience
- Serve as the primary after-hours contact for guests handling check-ins inquiries and room service.
- Familiarity with Opera Cloud (preferred)
- Confident handling guest issues and building rapport
- Excellent organisation and time management
- Flexibility to work various shifts including mornings evenings and weekends
What we offer:
- Daily Staff Meals
- Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
- Be part of a creative energetic and supportive team
- Career growth opportunities across our wider hospitality group
Additional Information :
At Hyde Melbourne Place we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds identities and experiences.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
