Senior Business Systems Analyst

Description
The Sr. Business Systems Data Analyst is responsible for coordinating and prioritizing field support activities conducting training and leading application upgrades optimizations and integrations. The role involves managing testing and implementing system enhancements and utilities to ensure functionality prior to field deployment. Strong organizational written and verbal communication skills are essential.

Technical / Business Responsibilities

• Serve as a subject matter expert on industry-specific software including TRUX Tower PCScale cieTrade and AMCS Platform. Provide full application support including troubleshooting user guidance IT liaison support and individualized or group training.

• Interpret and analyze data to produce actionable insights.

• Document business requirements for application functionality and improvements.

• Apply basic knowledge of reporting tools that integrate with industry-specific systems.

• Utilize SQL to map data query databases and troubleshoot field issues.

• Lead data-related initiatives (e.g. data mapping appends and mass updates).

• Conduct user training on supported applications.

• Test and document system applications and updates.

Core Competencies

• Self-starter with strong organizational skills.

• Skilled in conducting training and educating business stakeholders.

• Strong documentation and issue-resolution tracking ability.

• User-focused with a commitment to strong customer relationships.

• Excellent problem-solving and analytical capabilities.

• Ability to work effectively in a fast-paced constantly changing environment.

• Willingness to travel as required.

• Expertise in SQL database design structure and function.

• Proficient with Microsoft Office Suite and Google Workspace applications.

• Working knowledge of financial and accounting principles including A/R cash management billing and revenue recognition.

• Familiarity with regulated system installation and management (e.g. Sarbanes-Oxley compliance).

• Continuous improvement mindset with an eye for efficiency and effectiveness opportunities.

• Experience working in a team-oriented collaborative environment.

Education & Certification

• Bachelors degree in Computer Science or a related field preferred (or equivalent work experience).

• Associate degree accepted with relevant experience.

Knowledge & Experience

• Minimum 4 years of IT experience with a focus on enterprise application support.

• At least 4 years of experience in the waste or recycling industry.

• Knowledge of Extended Producer Responsibility (EPR) is an asset.

• Proven experience in troubleshooting methodologies and issue resolution.

• Ability to develop and interpret technical documentation and user procedures.

• Strong understanding of data quality standards and application system integrity.

• Awareness of current technology trends in software applications.

• Sound understanding of organizational goals and business objectives.

Personal Attributes

• Ability to manage multiple priorities simultaneously.

• Highly self-motivated proactive and able to work independently.

• Quick learner with strong conceptual and analytical skills.

• Exceptional attention to detail and prioritization skills.

• Comfortable working under pressure and meeting tight deadlines.

• Research-oriented and resourceful in solving new business issues.

• Strong business acumen and process improvement mindset.

• Excellent communication skills with the ability to present ideas in user-friendly language.

• Strong customer service orientation.

Pay range: $80000 - $100000

We thank you for your interest. Only those selected for an interview will be contacted.

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