Sr. IT Ops Analyst

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Building a World-Class Diverse and Inclusive Technology Team at TD

We cannot afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TDs technology and business teams become more intertwined as new opportunities present themselves. This new era in banking makes the work our team does even more exciting than before. If being in a fast-paced innovative environment excites you then we would like to hear from you.

The Hosted Services group within IT Operations is accountable to provide operational support across multiple technologies like Network Servers SAN Data Centre infrastructure etc. This group is led by an AVP who reports directly into the VP of global Service Continuity Operations (SCO) for the TD Bank Group.

The Network L2 team is a part of the Hosted Services group and is accountable for all L2 support for TDs networking platforms globally. This FTE role will report directly to the IT Network Manager.

Our team works closely together with our L1 - 7/24 shift operations team as well as an L3/Engineering teams.

The primary focus of our team is to deal with incidents and take charge of other operational aspects of our network which includes tasks like vendor management operational readiness participation and intake engagement in enterprise processes like Incident problem change PIR etc. We are looking for self-motivated and focused individuals who enjoy a fast-paced environment requiring attention to detail and have previous strong experience in operations or the flair to be in an operations type role.

JOB DESCRIPTION

This position is a highly technical hand-on keyboard role supporting various network platforms for availability latency and incidents while being engaged on operational readiness tasks. The position will be accountable to play a lead/advisor role reporting directly to the Manager of the pod while still being available and accountable to participate in day-to-day operational work like troubleshooting and fixing network issues across all platforms. This includes nightly/weekend on-call rotation as and when needed.

As a strong technical leader with hands-on-keyboard skills the ideal candidate in this role will possess the following skills and traits:

Key responsibilities include:

• Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.
• Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently
• Be dependable innovative accountable passionate transparent and collaborative
• Strong knowledge of networking technologies and platforms including Cloud SD-WAN Wireless Firewalls Load Balancers Routing and Switching QoS VoIP Optical Monitoring Tools DHCP DNS and CDN(content delivery) etc. New technologies like ACI and DNAC are a plus.

The right candidate for this role would be:

• An expert tier-3 network troubleshooter who not only possesses the attributes and experience listed for this position but have the uncanny ability to quickly identify the problem and propose a solution to remediate
• Would be deep and wide in the platforms we desire and have tooling and script writing abilities
• Adept at analyzing network traces to find the root cause promptly

EXPERIENCE

• Undergraduate degree or Technical Certificate
• 5-7 years relevant experience
• At least 3 years of relevant Wireless technologies experience (e.g. Aruba Airwave RF survey tools ClearPass Wireless authentication)
• Solid hands-on network technical experience in Routing/Switching technology Firewalls Load Balancing trace analysis/protocols.
• Experience supporting a large and complex network environment
• Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.
• Flexible with on call & rotation and shift timing
• Adequate knowledge and experience to support platforms like Cloud SD-WAN Wireless Firewalls Load Balancers Routing and Switching QoS VoIP Optical DHCP DNS Monitoring Tools CDN etc.

Nice to have

• VOIP related skills and experience
• ITIL certification
• Operations work environment experience (including break fix new applications incident and change management etc.)
• Having reputed trade certifications for wireless and CCIE Cloud Management firewall load balancers and ITIL certifications are a definite asset to this position.
• Large Banking/Financial Industry experience would be a good to have.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):