M365 Administrator (ITP-C, BU)

The City of Seattle is creating the civic technology foundations that help our community thrive through our One Seattle vision and initiatives. We are seeking candidates for an M365 Administrator (IT Professional C BU)within Seattle Information Technology (IT) specializing in the Microsoft 365 suite.

We are proud that Seattle is a hub of innovation and culture. The City aspires to reflect that spirit in our municipal services. For our Seattle IT team we play a crucial role in enabling smart equitable and responsive services for City employees Seattle residents and local businesses. We work to unleash our people and community through technology solutions infrastructure and well-executed projects that are secure and resilient. We invest in open access to City information privacy and responsible technology use digital access collaboration customer service and strategic planning. We are a leader in local government progress towards responsible AI adoption. These are Seattles values in action.

Our work is powered by people who share a mission of public good and care about being great in their professional fields together. We foster a culture of collaboration continuous growth shared high standards and a flexible and empowering workplace for all team members.

This position works with the Workplace Productivity Supervisor in Seattle IT in collaboration with fellow Digital Workplace team members to contribute in building Seattle IT into an outstanding digital service delivery team.

Primary responsibilities will be administration and management of the existing Microsoft 365 suite. This role requires advance IT knowledge including in depth understanding of: Microsoft 365 suite Microsoft Active Directory Services Microsoft Windows and Mac operating systems Microsoft Windows Server operating systems IT security principals TCPIP networking principals DNS principals Microsoft PowerShell Microsoft Graph and scripting skills. Our goal is to support critical applications handled by the team through architecture design education and training operational support planning and implementation delivery excellence high level of customer service and align with City of Seattle ITSM standards.

Other responsibilities include collaboration with other teams and technologies such as data governance (AIP WIP DLP) Microsoft 365 identity protection technologies (MFA RBAC Conditional Access etc.) reporting & alerting identifywriteupdate system process and customer documentation support and maintain to meet service level expectations build and continually refine the roadmap for these technologies.

Communicate effectively and build strong relationships with Citywide customers on technical and business tasks through technical knowledge experience standard methodologiesprocesses and recommendations for decision making. Partner with various entities throughout the City on Citywide challenges (Governance IT Projects Cloud Adoption Digital Adoption of M365 etc.) Consult with the Citys various groups on the capabilities and usage of Workplace Productivity & Automation applications.

NOTE: Equivalent combinations of education experience and/or training will be considered for the required qualifications.

• Ability to pass NERCCJIS certifications which includes an FBI background check.
• In-depth technical understanding of core Microsoft 365 suite of desktop applications cloud services user administration PowerShell for Active Directory PowerShell and MS Graph for Exchange and M365 management and automations.

• Plan and implement solutions.
• Excellent customer service and communicate effectively with the ability to convey technical information to non-technical staff or customers.
• Ability to produce high quality work while maintaining schedule commitments working independently and as part of a collaborative team.
• High energy: able to deal with demanding pace and constantly evolving priorities; ability to remain calm under pressure.
• Ability to maintain confidentiality use good judgment and discretion and interact with diverse workforce within the City and customer base.
• Basic project management skills and ability to use MS Planner or similar tools to help teams visualize project phases and work breakdown structure.
• Strong documentation skills.
• Demonstrate technical writing ability.
• Demonstrated ability providing Technical Support within a sophisticated large organization.
• Stay up to date on new features and releases for the M365 platform.
• This position serves as the level 2 support for the M365 team and will escalateinvolve level 3 support as necessary.

• Bachelors Degree in business public administration computer science Information Technology Management economics or a related field.
• (At least one of) M365 Fundamentals M365 Teamwork Administrator Associate M365 Team Administrator Associate M365 Messaging Administrator Associate M365 Enterprise Administrator Expert Certification.
• Experience using Quest Active Roles Services (ARS)Active Directory native tools for AD User and Group automation and management tasks.
• Demonstrated ability leading and/or managing process improvement within sophisticated high change impact projects and providing planning & strategic recommendations for executive management or elected officials.
• Able to engage with all levels of an organization including executive and senior-level staff and front-line staff.
• Ability to move easily between leading supporting developing implementing roles.
• Ability to implement and deliver on continuous process improvement program in a large sophisticated environment

Salary

The full salary range for this classification is $46.03 - $69.04 per hour. The targeted salary range for this position has been identified as $53.00 - $58.00 per hour.

Why work at the City of Seattle

The City of Seattle recognizes everyone must play a role in ending institutional and structural racism. Our behavior shapes our workplace culture reflects our personal commitments and how we fearlessly share our view and encourage others to do the same. We seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures unlearn the way things have always been done and provide fair and accessible processes and services.

The City of Seattle offers a comprehensive benefits package including vacation holiday and sick leave as well as medical dental vision life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the Citys website at: & Selection Process

• A complete online application updated with accurate contact information and relevant work history going back at least 10 years (or more if necessary) with all job duties dates of employment and reasons for leaving explained clearly.
• Completed supplemental questions.
• A cover letter (no longer than two (2) pages).