Security Officer
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Part timeShift:
Rotating ShiftDescription:
Security Officer
Follows established procedural guidelines to provide a safe and secure environment for staff patients and visitors. Enforces hospital policies Federal and State statues and local ordinances within the context of legal limitations. Provides security services and support to Trinity Health through protection of hospital property and safety for patients employees and visitors. Provides a welcoming and resourceful presence for patients families and visitors. Displays a high energy can-do attitude in a highly visible position requiring a professional presence.
Essential Functions:
- Intervenes with disorderly individuals using non-violent crisis intervention before physical intervention takes place.
- Assists nursing staff with clinical ordered patient restraints and management of combative patients.
- Performs vehicle parking lot patrols; provides security escorts as assigned and follows procedures relating to parking assignment and institutional policy (06/106 & 06/107).
- Greets directs and specifically assists customers visitors patients and colleagues of Trinity Health throughout the organization including emergency room and patrolled areas of the facilities.
- Assists with way finding and guidance as needed to promote our mission philosophy. Escorts patients visitors and colleagues to and from their vehicle when necessary. Directs customers to appropriate areas of the hospital by physically walking to the area or engaging another officer to provide escort. Assists with location and delivery of wheelchairs upon request.
- Fosters a positive image by promoting Trinity Health to patient customers by being knowledgeable about centers of excellence new buildings mission accomplishments policies/ procedures services leaders community involvements events. Remains current with events happening within Trinity Health.
- Provides information and insight based on observation and communication with customers to staff as appropriate relating to security sensitive issues awareness of suspicious individuals/activities.
- Accurately assesses and articulates incidents or events that require a security report. Interviews individuals involved and takes photographs as necessary.
- Responds to panic/security alarms when alerted and provides necessary assistance.
- Coordinates work activities with co-workers to establish a positive team atmosphere and accomplish departmental objectives. Participates in continuous quality improvement in assigned area.
- Upon authorization by the Director and completion of chemical agent training may carry chemical agent spray while performing uniform job functions.
- Interacts with law enforcement representatives of Local County State and Federal levels.
Education
Required:High school diploma or GED.
Preferred:Associates or Bachelors Degree in Criminal Justice Security Management or related field.
Experience
Required:Six months in a customer service-related role with strong communication and de-escalation skills.
Preferred:One year of experience as a Police Officer Public Safety Officer Corrections School Security Hospital Security Public Act 330 Security Police Officer Corporate Security or Military Experience. Experience in environment of comparable size and complexity.
Certifications and Licenses
Required:Valid State of Michigan drivers license at time of hire AND insurable under Trinity Health liability insurance guidelines with an acceptable driving record.
Preferred:Michigan Commission on Law Enforcement Standards (MCOLES) certifiable OR certified. First Aid - (FIRSTAID/CPR Certification). Certification as a Security Police Officer under Public Act 330.
Other Knowledge Skills and Abilities
Minimum:No criminal record. Good moral character as determined by a favorable comprehensive background investigation. Physical mental and emotional ability to execute duties. Able to pass psychological/medical evaluation prior to job offer. Ability to learn and operate all communication equipment. Ability to maintain satisfactory work performance and attendance record. Ability to complete training in Chemical Agent Sprays handcuffs/restraints Pressure Point Control Tactics (PPCT) Crisis Prevention Institute (CPI) and other defensive tactics. Excellent communication and customer service skills. Able to thrive in fast paced environment prioritize projects and work well with customers and complaints. Ability to problem solve and develop constructive/creative alternatives to resolve issues and concerns.
Credentials/Training:
- Successfully complete internal Field Training Program
- Complete and successfully pass IAHSS Basic Certification (Must be completed within 1st 6 months of employment)
- Successfully Complete CPI (Crisis Prevention Institute) Training (Must be completed within 1st 6 months of employment)
- Successfully complete PPCT (Pressure Point Control Tactics) Training (Must be completed within 1st 6 months of employment)
- Successfully complete CPR (Cardio Pulmonary Resuscitation) Training (Must be completed within 1st 6 months of employment)
Computer Competency
Familiarity with standard desktop and windows-based computer system including email e-learning intranet and computer navigation. Ability to use other software required to perform essential functions.
Physical/Mental
Minimum:Ability to hear speech distinguish sounds and speak. Ability to balance bend climb crawl crouch kneel reach sitting squat stand twist walk push wheelchairs. Near vision far vision. Ability to carry or lift up to 30 lbs routinely and on occasion up to 50 pounds (20% of time). Ability to push or pull over 50 pounds occasionally (20% of time). Manual dexterity. Ability to stand and walk (80 to 95% of time). Wear a two-way radio (100% of time). Perform detailed tasks with interruptions (50% of time). Ability to go hands on with agitated or violent individuals using trained physical techniques.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
Unclear Seniority
Key Skills
- CCTV
- Customer Service
- Communication skills
- Computer Skills
- ICD Coding
- Military Experience
- Law Enforcement
- NIST Standards
- Security
- DoD Experience
- RMF
- Writing Skills
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
