Solutions Engineer

Who are we

Whatfix is an AI platform advancing the userization of enterprise applications empowering companies to maximize the ROI of their digital investments. Technology needs adoption. Its no different for AI. As AI reshapes roles workflows and human-machine interactions it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user not the other way around.

At the heart of userization philosophy is ScreenSense our proprietary AI engine which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals Whatfix delivers real-time guidance nudges knowledge and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.

• Product Analytics uncovers friction and closes adoption gaps.

• Mirror allows employees to train in safe simulated environments.

These are embedded with Whatfix AI Agents which supercharge creation insights and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.

• Whatfix Mirror 2.0 is the worlds only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together these products reflect Whatfixs commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified intelligent way to find answers across systems apps and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablementensuring AI is not only embedded but also usable trusted and outcome-driven for every employee.

At Whatfix were not just making software easierwere making AI work for people.

The company has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including 80 Fortune 500 companies such as Shell Schneider Electric and UPS Supply Chain Solutions.

Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Peak XV Partners and Stellaris Venture Partners.

Whatfixs leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year
• Only DAP to be recognized as a Leader across various DAP reports for the past 5 years by leading analyst firms like Gartner Forrester IDC and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year Computer Software - 100 or More Employees.
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for Software Asset Management Solution of the Year

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fifth Consecutive Year
• Listed on the Financial Times & Statistas High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

What will you get to do

1. Solutioning

• Configure all features of the Whatfix application groups and security settings in Whatfix and other EAS systems
• Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/applications
• Monitor system performance data integrity and user activity to make recommendations on continuous improvements for the Whatfix platform

2. Technical Enablement

• Ensure Application Analysis and technical reviews are happening at the right time within SLA
• Authoring the Technical Specification document of any customisation performed along with the functional details of the business process
• Strategically Configure Test Document and educate on system design to ensure long term success
• Pilotprocesseswith the aim to directly influence the overall Product development and improve the way our customers use Whatfix
• Drive existing and new product feature adoption across Customers
• Serve as the single point of contact for critical issues for customer concerns relating to technical issues and coordinate with Professional Services Engineering and Product teams
• Enablethe CSMs Support & Implementation teams from a technical standpoint to help them meet their SLA requirements (Bugs Troubleshooting)
• Ensure the solution is delivered in time with top priority to the quality of delivery

3. Technical Account Management

• As a part of the Professional Services team you will work with our Solution Engineer(s) Solution Architect(s) Instructional designer(s) Project Manager and Customers asTechnical Ownerto strategize on business objectives and implement Whatfix solutions to achieve them
• Work cross-functionally in collaboration with different departments including Product Engineering Customer Success Support and Marketing to address issues questions and requests
• Build a relationshipwith the key customers by engaging with the key stakeholders and technical leadership on calls and in person

What are we looking for

• Strong verbal and written communication skills are essential youll be presenting collaborating and connecting with customers and internal teams every day
• Good hands-on knowledge ofJavaScriptCSS andHTML

Perks & Benefits

• Uncapped incentives equity plan
• Mac shopwork with the latest tech
• Unlimited PTO paid maternity leave
• Medical Dental Vision: Whatfix covers 80% of premiums
• HSA: $1000 individual / $2000 family
• Monthly cell phone stipend daily UberEats lunches
• Learning & Development benefits team/company outings
• Relocation and sponsorship available

We believe the best ideas come from collaboration. Our teams work in-office five days a week to spark innovation build community and stay connected. U.S. teams start their days early to stay aligned across time zones keeping collaboration high and evenings free!

We recognize the importance of flexibility in balancing personal and professional priorities. To support this employees have the option to work from home up to two days each month.

Cultural Principles: Customer First Empathy Transparency Fail Fast & Scale Fast No Hierarchies Deep Dive & Innovate Trust as the Foundation Do It as You Own It

Whatfix is an Equal Opportunity Employer and E-Verify participant complying with all EEO and ADA regulations.

Salary for this role ranges between $100000 - 110000K OTE (base variable) based on experience and skills.