At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• The candidate will be the face of the Service & Repair team across the entire Medtronic product ranges for Distributor Markets.
• Ensure quality agreements and service contracts are drafted signed updated and filed in contract repository
• Receive technical training requests and connect with training coordinator to fulfil training needs
• Serve as the primary liaison for technical support by managing training requests coordinating with distributors on installed equipment and spare parts facilitating urgent parts supply escalations disseminating technical manuals and bulletins assisting with tender applications coordinating corrective actions and ensuring timely processing of warranty claims.
• May undergo technical training and conduct site visits for technical support if required.
• Main interface between MDT and distributor network in the Central and North Africa Middle East Central Asia and Turkey region.
• Will be responsible for scheduling distributor reviews identify opportunities for revenue within the distributor network and compliance.

Required Knowledge and Experience:

• Bachelors degree in Engineering Biomedical Engineering or a related technical field minimum of 5 years of experience in technical service field service or distributor support in the medical devices industry.
• Strong understanding of service and repair processes for medical equipment.
• Experience in contract management including drafting and maintaining service agreements.
• Familiarity with warranty processes spare parts logistics and corrective action coordination.
• Strong relationship-building skills to maintain effective communication with distributors.
• Ability to collaborate with cross-functional teams including regulatory technical and commercial teams.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Good command of MS Office programs.
• Strong analytical and problem-solving skills that are balanced with speed and effectiveness.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here